Inglewood, California
Not resolved

I moved to a different apartment in the same building.When I wanted to transfer a service I was told by Edison customer service that there was no unit S in the building.

There were units R and T but no unit S (weird, unit S missing). I kept calling, I even sent them an email (in response they told me to call the same number again), I even asked the manager of the building to give me names of previous tenants so Edison could find the apartment unit under which they were registered), nothing helped. I was told many times that there was no unit S in the building and when I asked if they could send somebody to figure out what meter belonged to my new apartment, I was told that they cannot send anybody because everything is done electronically. I gave them the number of the meter that had no letter next to it and finally the last person from Edison customer service I spoke to added my name to an apartment that had no unit letter.

It took 2,5 months, I wasted a lot of time calling Edison, because there is always a long waiting time to get to speak to someone and nobody could help me. When I was finally registered under a unit with no letter I set up an automatic payment online and the bill was paid on 10/2/16, today I got an email from Edison, almost 1 week later: Unfortunately, we were unable to process your payment submitted on 10/02/2016 and they charged me $7.31 for their mistakes. I have money on my bank account so I don't know what the problem was and why they emailed it to me 6 days later (I think because they want to fine me) and not the day I set my auto payment and paid my bill). They are just looking for ways to rob people of their money.

I just had to cancel my auto payment to be able to pay my bill immediately.

I liked: One customer service woman.

I didn't like: Customer service, No help from employees.

Review #933278 is a subjective opinion of a user.

Product or Service Quality
Additional Fees
Exchange, Refund and Cancellation Policy
Price Affordability
Billing Practices
Value for money
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with Southern California Edison?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Direct Energy - DERS online billing Direct Energy "Switched from paper billing to wireless billing. Login to few my bill was easy the first time. But after that I could not login anymore. Direct Energy's website showed this..." Read more Direct Energy - Billing issue Direct Energy "I was billed on budget billing every month since 6-2016 for $342.00 over several months the credit balance was not used toward the bill, so we amassed a credit of..." Read more Amerigas Exchange Issue x3 Amerigas "I went to the local Shell station at Northside and I-35 to get a propane exchange a few weeks ago. I had a blue rhino tank but all they had..." Read more Waste Pro - Recycle bin just skipped ! And not emptied Waste Pro "I called twice as I was the ONLY one on my block that did not get my recycle bin emptied!I was assured it would be addressed.Well it is now 8:30pm..." Read more AIRBNB BLOCKS CUSTOMER COMPLAINTS! Airbnb "I sent them my problems on twitter because they asked and THEY BLOCKED MY ACCOUNT! "I am extraoridinarily unhappy and feel unprotected and violated by Airbnb during my last few..." Read more 100% Real Company Awstores "Mohamd Usman here!! I’m father of 2 sons! was looking to start a business I saw! Paid them by T/T .. I was new so did not knew about..." Read more |#NOSCAM Proof Awstores "Hi, This is AWS Limited I don't know what happened to people of today, They're just greedy for money. We're really frustrated right now. There're lots of review about us..." Read more Хочу оставить отзыв о магазине GearBest Gearbest "I already made 17 purchases in the GearBest store. All the parcels came quickly. The quality of the goods is good. The support service answers on time and quickly resolves..." Read more