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I just got off the phone with Southeast Toyota Finance for the fourth time in less than a month. On April 9, 2012, I paid off my 2005 Toyota RAV4 but have not received my car title.

At first, I was informed that due to the type of payment, I would have to wait 10-14 Business days before they could mail the title, so I waited. After the alloted waiting period, I contacted the company again with a second phone call. This time they tried to convince me that they have mailed my title, so I must have overlooked it in the mail. Hence, the mail has been checked daily, but there has not been any title sent.

The customer service representative did take the time to suggest that I accept a "Lien Release" that could be taken to the Motor Vehicle facility where I could apply for a title. Can you believe it, now they want me to pay for my car title.

Finally, I decided to give them 72 hours to mail my title, or I will contact an attorney and see what happens after filing a complaint with damages. I can't believe this is the same company that will harass the *** out of you, if you are a few days late, yet drag their feet when they have been paid in full.

Location: Nashville, Tennessee

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Guest

It's been 7 months since I paid my car off and never received my title either

Guest

Great,Just paid my car off and am awaiting title as well, well I guess I know now what to expect.

SETFCustomerExperience

Dear Calvin,

I am sorry to hear about your experience. I would be happy to try and assist you. Please contact me at your convenience if you wish to discuss this issue further.

Thank you,

J. Rice

Southeast Toyota Finance

251-639-7965

Guest

I am going through the same ordeal as well. It has been 5 business days since they have received a cashier's check paying off the full balance as requested and they are giving me the runaround.

They are blaming the situation on the accounting department and stating that the check was lost. I have never received a phone call regarding the situation and have an unpleasant response when I try to contact them.

Now 'Sam' claims that western union would've been the best way of payment when I was told that only cashier's check would be accepted. I am beyond furious with these people.

Guest

I apologize for the frustration this process has caused.

My understanding is that you have spoken to M. Davis and she has been able to assist you, but please do not hesitate to contact me if you need additional assistance.

Terry Kaufman

Southeast Toyota Finance

251-639-****

Guest
reply icon Replying to comment of Guest-490116

I am going through the same exact situation. After calling back numerous times about title, they sent me a lien release and then back tracked stating I live in the state of Fl and that it was sent electronically.

Fl didn't have electronic titles when I paid off my vehicle. If I want to get a title I now have to pay $90!!

After reading numerous reviews for the same issue, I am going to contact the Attorney General for an investigation. Spoke to two separate tag offices in FL and they stated I'm not the only person they have heard his from.

Guest

Dear Dena, Althea, Terry Kaufman, or whoever else bogus person(s) that Southeast Toyota Finance keeps using to issue and solicit more lies, please beware of the following:

I have contacted the following agencies in Tennessee: Richard H. Roberts, Commissioner of the Tennessee Department of Revenue (Taxpayer and Vehicle Services Division and Robert E. Cooper, Jr. Tennessee Attorney General(Dept. of Commerce and Insurance & Division of Consumer Affairs).

Just received a call from Dena-Sr. Representative who now states that they have released my title to the State of Tennessee and now they can't get a duplicate. Even though I have yet to receive my original title.

Next, stop lawyer office. Sick of BS!

Guest

Dear Jaqualine,

I am sorry to hear about your experience. I would be happy to try and assist you so that you may obtain your title. Please contact me at your convenience if you wish to discuss this issue further.

Thank you,

M. Davis

Southeast Toyota Finance

314-702-****

Guest

Dear Jaqualine,

I am sorry to hear about your experience. I would be happy to try and assist you so that you may obtain your title. Please contact me at your convenience if you wish to discuss this issue further.

Thank you,

M. Davis

Southeast Toyota Finance

314-702-****

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