Contact South Station Customer Service
South Station Phone Numbers and Emails
Toll-Free Number:
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(877) 495-9434WiFi
Customer Service:
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(617) 790-4304Lost and Found
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(617) 222-3200MBTA
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(617) 443-4513Security at South Station Train Terminal
South Station Emails:
How to Contact South Station Customer Service?
Most Popular Number:
| Total calls: 110 | Issue resolved: 1 | Last call: Jul 6, 2025 |
South Station Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call South Station is 8774959434. 45% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as South Station may ask you for the following information to identify you as a customer: phone number or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call South Station is 8774959434. 45% of consumers used this number to address their issues and concerns.
The longest wait times are on Friday, while the shortest are on Saturday. The average call time is 2 minutes.
Be prepared for the call as South Station may ask you for the following information to identify you as a customer: phone number or first and last name.
People call South Station mainly because of request for information, product/ service, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact South Station is questions@south-station.net. 53% of customers use this email address to address their issues and concerns.
Contact Information
South Station Website:
South Station Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Sunday: 5:00am - 12:00am
Store Luggage Hours (Train Terminal):
Monday - Friday: 7:00am - 7:00pm
Saturday - Sunday: 9:00am - 5:00pm
Store Luggage Hours (Bus Terminal):
Monday - Friday: 7:00am - 8:00pm
Saturday - Sunday: 8:00am - 5:00pm
How Good is South Station's Customer Service?
Summary of South Station Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call South Station?
Request for Information Question:
- “In need of wheelchair assistance for transport from commuter rail to bus station”
- “Baggage question”
- “Checking on lost luggage”
Shipping and Delivery Question:
- “Lost item”
- “Check time and pickup locations”
- “Left medication on from NYC, arrived Boston 5amish.”
Product/ Service Question:
- “Directions to Connecticut Foxwood”
- “Buy a ticket”
- “Luggage storage”
Cards Question:
- “Lost federal go card. Used at 2am in south station”
Activation/ Cancellation Question:
- “Cancelation”
Account Question:
- “Locked In Bus”
Other Question:
- “I left a pair of flip-flops and I want you to take them to the lost and found cause I’m coming back on Friday, July 11”
- “Lost something”
- “Lost bag”
Compare South Station Customer Service To
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