Contact South Station Customer Service
How to Reach a Person at South Station
Toll-Free Number:
-
1-877-495-9434WiFi
Customer Service:
-
1-617-790-4304Lost and Found
-
1-617-222-3200MBTA
-
1-617-443-4513Security at South Station Train Terminal
Customer Service:
jesus.centeno@avisonyoung.com
South Station Bus Terminal
questions@south-station.net
Sales/ Reservations:
leasing@aacrealty.com
Leasing
Technical Support:
South Station Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular South Station Phone Number
1 (877) 495-9434
Average Calls duration
1 minute
Most Popular South Station Email Address
questions@south-station.net
Issue Resolution Rate
Low (9% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
South Station Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular South Station Phone Number | 1 (877) 495-9434 |
| Average Calls duration | 1 minute |
| Most Popular South Station Email Address | questions@south-station.net |
| Issue Resolution Rate | Low (9% reported full resolution) |
| Contact Method Distribution | 95% phone, 5% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to South Station | Phone number or first and last name |
Contact Information
Corporate Office Address:
South Station Boston
700 Atlantic Ave.
Boston,
Massachusetts
02110
United States
Other Info (opening hours):
Hours:
Monday - Sunday: 5:00am - 12:00am
Store Luggage Hours (Train Terminal):
Monday - Friday: 7:00am - 7:00pm
Saturday - Sunday: 9:00am - 5:00pm
Store Luggage Hours (Bus Terminal):
Monday - Friday: 7:00am - 8:00pm
Saturday - Sunday: 8:00am - 5:00pm
Summary of South Station Customer Service Calls
261
TOTAL
CALLS
CALLS
01:10
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call South Station?
Request for Information Question:
- “Information”
- “Can I take the train from Wachusett directly to North Station or am I gonna get Bus to North Station?”
- “Checking on someone”
Shipping and Delivery Question:
- “Lost item”
- “Check time and pickup locations”
- “Left medication on from NYC, arrived Boston 5amish.”
Product/ Service Question:
- “Directions to Connecticut Foxwood”
- “Buy a ticket”
- “Luggage storage”
Cards Question:
- “Lost federal go card. Used at 2am in south station”
Activation/ Cancellation Question:
- “Cancelation”
Account Question:
- “Locked In Bus”
Other Question:
- “Lost wallet”
- “My bus is late”
- “Lost bag”
South Station