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Contact South Station Customer Service

How to Reach a Person at South Station

Toll-Free Number:

  • 1-877-495-9434
    WiFi
Call Now
Send Message

Customer Service:

  • 1-617-790-4304
    Lost and Found
  • 1-617-222-3200
    MBTA
  • 1-617-443-4513
    Security at South Station Train Terminal
  • 1-617-526-1842
    Store Luggage (Bus Terminal)
  • 1-617-330-1261
    Store Luggage (Train Terminal)
  • 1-617-523-1300

Events/ Guest Relations:

  • 1-732-997-8574

Sales/ Reservations:

  • 1-617-790-4302
    Leasing

Customer Service:

jesus.centeno@avisonyoung.com
South Station Bus Terminal
questions@south-station.net

Sales/ Reservations:

leasing@aacrealty.com
Leasing

Technical Support:

support@sky-packets.com
WiFi

South Station Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular South Station Phone Number
1 (877) 495-9434
Average Calls duration
1 minute
Most Popular South Station Email Address
questions@south-station.net
Issue Resolution Rate
Low (9% reported full resolution)
Contact Method Distribution
95% phone, 5% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
View full overview

How to Contact South Station Customer Service?

Most Popular Number:

(877) 495-9434
WiFi
Total calls: 123 Issues resolved: 2 Last call: Jul 11, 2026

South Station provides several phone numbers you may need. 877-495-9434 is the main one among them. Dial it to ask questions regarding the Wi-Fi and general things. Need to get in touch with the company regarding the store luggage? Use one of the following South Station contacts: 617-526-1842 (Bus Terminal) or 617-330-1261 (Train Terminal). Are you interested in events or quest relations? Dial 732-997-8574. The rest of the company phone numbers are available in the “South Station Phone Numbers and Emails” block of this page.

South Station's email address is the following: questions@south-station.net. You can also send a letter with a specific question via this page. If you need to get in touch with the customer service team, click on “Customer Service” in the “South Station Phone Numbers and Emails” block. To find out details regarding sales or reservations, follow “Sales/Reservations” in the same block. There you will also find a hyperlink to contact the company regarding the technical support by clicking on “Technical Support”.

The South Station headquarters is located at the following address: South Station Boston 700 Atlantic Ave. Boston, Massachusetts 02110 United States. To better orient in the area where the main company office is located, plot the route from your home to the office on the map.

South Station hours vary. The customer care team operates Monday through Sunday from 5 a.m. to 12 p.m. GMT-4. Store Luggage in the train terminal is open Monday through Friday from 7 a.m. to 7 p.m. GMT-4 and from 9 a.m. to 5 p.m. GMT-4 on Saturday and Sunday. As for store luggage hours at the Bus Terminal, they are the following: Monday through Friday from 7 a.m. to 8 p.m. GMT-4 and from 8 a.m. to 5 p.m. GMT-4 on the weekends.

PissedConsumer provides several simple ways to contact South Station via this website. If you want to get in touch with one of the company’s representatives by phone, click on the “Call customer service” button or one of the telephone number hyperlinks. If you prefer correspondence, click on the “Send Message” button.

PissedConsumer Club

Contact Information

Corporate Office Address:

South Station Boston
700 Atlantic Ave.
Boston, Massachusetts 02110
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 5:00am - 12:00am


Store Luggage Hours (Train Terminal):

Monday - Friday: 7:00am - 7:00pm

Saturday - Sunday: 9:00am - 5:00pm


Store Luggage Hours (Bus Terminal):

Monday - Friday: 7:00am - 8:00pm

Saturday - Sunday: 8:00am - 5:00pm

More contact details

Summary of South Station Customer Service Calls

261 TOTAL
CALLS
01:10 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call South Station?

Request for Information Question:

  • “Information”
  • “Can I take the train from Wachusett directly to North Station or am I gonna get Bus to North Station?”
  • “Checking on someone”

Shipping and Delivery Question:

  • “Lost item”
  • “Check time and pickup locations”
  • “Left medication on from NYC, arrived Boston 5amish.”

Product/ Service Question:

  • “Directions to Connecticut Foxwood”
  • “Buy a ticket”
  • “Luggage storage”

Cards Question:

  • “Lost federal go card. Used at 2am in south station”

Activation/ Cancellation Question:

  • “Cancelation”

Account Question:

  • “Locked In Bus”

Other Question:

  • “Lost wallet”
  • “My bus is late”
  • “Lost bag”
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