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Contact South East Water Customer Service

South East Water Phone Numbers and Emails

  • +44 333 000 0002
    Water Supply/Engineering Works

Customer Service:

  • +44 333 000 3330
    24 Hour Leakline
  • +44 333 000 0060
    Developer Services

Emergency/ Hotline:

  • +44 333 000 0365
    Out of Hours Emergencies
  • +44 330 303 0368
    Wastewater Emergencies (Southern Water Area)
  • +44 800 316 9800
    Wastewater Emergencies (Thames Water Area)

Accounting/ Billing:

  • +44 333 000 0247
    24 Hour Automated Payment Line
  • +44 333 000 0001

Business Customer Service:

  • +44 333 000 0018
    Wholesale Enquiries Only

Sales/ Reservations:

  • +44 163 427 6276
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South East Water Emails:

Customer Service
Developer Services, Environmental Information Requests
Jobs/ Career
Legal
Media
Press Inquiries
Sales/ Reservations
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How to Contact South East Water Customer Service?

How to Contact South East Water Customer Service?

The South East Water contact number for Billing and Account inquiries is +44-0333-000-0001. You can also call this helpline for general information about the company and its services. The same South East Water contact can be used for complaints and feedback. If you have questions about water supply or engineering works, dial +44-0333-000-0002. The out-of-hours emergency hotline is available at +44-0333-000-0635. You can use this South East Water phone number if you’ve got no cold water or have spotted a burst water main or leakage. You can also report a leakage at +44-0333-000-3330. If you want to pay your bill, you can use the automated payment line at +44-0333-000-0247.

The South East Water email for general customer service inquiries is yourwateryoursay@southeastwater.co.uk. You can send your questions, concerns, and compliments to this address, and the customer care agent will get in touch with you to provide information or offer ways to resolve the issue as soon as they study your request. However, the best way to email the South East Water Help Center is by using the online form on their website. Click the Send Us a Message button on the Contact Us page and complete the request form. The Media Relations Team is available at press.office@southeastwater.co.uk. The company’s email for Privacy Policy inquiries and Data Protection Requests is dataprotection@southeastwater.co.uk.

The South East Water address to reach official representatives at the company’s headquarters is South East Water, Rocfort Road, Snodland, Kent ME6 5AH, United Kingdom. You can send official correspondence and documentation to this office. The customer service team is ready to handle consumers’ concerns, complaints, and suggestions sent to this address. You can also contact South East Water by mail if you want to discuss billing or account inquiries. You will usually get a response from a customer support team within ten business days of receiving your letter. The same address can be used for questions regarding the Privacy Policy and Data Protection.

You can visit the South East Water website whenever you need to get in touch with the customer service team. Sign In to your account, click the Help and Support tab at the top of the main page, and select the topic from the Contact section. To complete an online form, click the Send Us a Message button. Choose the Request a Callback option and provide your contact info if you prefer communicating by phone. You can also share your experience by clicking the Feedback button. If you need to inform the company of a deceased person, click the Notification of Bereavement and follow the instructions.

The South East Water support hours are Monday through Friday between 8 a.m. and 7 p.m. and Saturdays from 8 a.m. to 1 p.m. local time. You can call the company’s helplines for information and assistance within these hours. Note that the phone lines are closed during bank holidays. The emergency hotline operates 24/7 should you need to report a burst main or a leakage. If you want to pay your bill, you can use the 24/7 automated payment line anytime, day or night.
If your inquiry is not urgent, you can send your message or complaint via email. The customer support representative will usually respond within ten business days.

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Contact Information

South East Water Website:

South East Water Help Center:

Corporate Office Address:

South East Water Ltd.
Rocfort Road
Snodland, Kent ME6 5AH
United Kingdom

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 8:00am - 9:00pm

Saturday: 8:00am - 1:00pm

More contact details

South East Water Rating Based on 1 Review

Rating details

5.0
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Value for money
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Summary of South East Water Customer Service Calls

1 TOTAL
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00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

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Why Do People Call South East Water?

Other Question:

  • “No water”

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