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I had a very similar experience on March 21, 2016. My auto repair shop said they would call Sonsio to verify that the damage was from a road hazard and I believe they did, because they're very conscientious.

Lo and behold, Sonsio has no record of the shop's call. 3 weeks later when I called Sonsio to find out why I hadn't received a reimbursement, they said they needed documentation, including a photo of the inside of the damaged tire! What repair shop can keep an old broken tire hanging around for weeks? Was I supposed to haul it home and keep it in my coat closet just in case?

I even spoke with a manager at Sonsio and explained the situation, that I was caught in the middle between the repair shop and them - could they accept the photo I took of the damage of the outside of the tire as proof ...

no, no, no, absolutely unwilling to budge on their fine print rules to keep a customer happy and pay the claim. Disgusting.

Reason of review: Poor customer service.

Location: New York, New York

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UPDATE: After I posted my complaint here, I filed a complaint with the Better Business Bureau (www.bbb.org). 5 weeks later, Sonsio sent me a check for the tire in the mail.

Good work, BBB! I'm happy that Sonsio made it right, but dismayed that they would spend so much of their time and mine to argue about it and create ill will.

Make sure you have documentation. If they deny your legitimate claim, enlist the BBB.

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