Contact SonderMind Customer Service
SonderMind Phone Numbers and Emails
Toll-Free Number:
-
1 (844) 843-7279
Customer Service:
-
1 (844) 714-1716Meet a Physician Provider
-
1 (844) 257-0988
-
1 (844) 888-9355
SonderMind Emails:
Business Customer Service
Customer Service
Jobs/ Career
SonderMind Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Contact Method Distribution
85% phone, 15% email
Most Popular SonderMind Phone Number
1 (844) 843-7279
Most Popular SonderMind Email Address
support@sondermind.com
Average Hold Time
00:01:32
Average Calls duration
2 minutes
SonderMind Live Agent Availability
8% of callers successfully reach a real person
Call Volume by Day
View full overview ›
SonderMind Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Contact Method Distribution | 85% phone, 15% email |
| Most Popular SonderMind Phone Number | 1 (844) 843-7279 |
| Most Popular SonderMind Email Address | support@sondermind.com |
| Average Hold Time | 00:01:32 |
| Average Calls duration | 2 minutes |
| SonderMind Live Agent Availability | 8% of callers successfully reach a real person |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Issue Resolution Rate | Low (4% reported full resolution) |
Call Volume by Day
How to Contact SonderMind?
Most Popular Number:
(844) 843-7279
| Total calls: 76 | Issue resolved: 1 | Last call: Mar 11, 2026 |
Contact Information
SonderMind Website:
SonderMind Help Center:
Corporate Office Address:
SonderMind Inc.
2000 S Colorado Blvd, Tower 1, Suite 8000
Denver,
Colorado
80222
United States
Other Info (opening hours):
Customer Service Hours:
Monday - Friday: 7:00am - 6:00pm
Summary of SonderMind Customer Service Calls
81
TOTAL
CALLS
CALLS
02:12
AVG CALL
DURATION
DURATION
4%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SonderMind?
Payments and Charges Question:
- “Bill has been paid can't schedule app lock account”
- “Payment has been taken and I haven't been able to schedule an app with my therapist”
- “Provider billing support”
Request for Information Question:
- “Clinician question”
- “Question about a client claim”
- “I have an appointment in my computer has been clocking for 20 minutes. I don’t know how to sign in.”
Account Question:
- “To log in”
- “Talk about our account”
- “Account set up”
Product/ Service Question:
- “I dont think my therapist is still in network”
- “Insurance question”
- “Voice is not working”
Return/ Replace Question:
- “Change method of paying”
- “Received an email as though I am new. I have been with you for a year. Just changed insurance to Artna.”
Activation/ Cancellation Question:
- “Cancellation of service”
Staff Question:
- “Services without insurance”
Other Question:
- “Communication with family and clarity”
- “Need portal number please”
- “Therapist”
Compare SonderMind Customer Service To
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SonderMind