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I had four scheduled appointments, none of which took place due to scheduling, machines breaking, and no warning reminders on treatment. Scheduling is a nightmare.

The women younger or as old as you all call you honey. Wasted my time and offered no discount or alternative to bad customer service. They did apologize, but apologies don't mean a hill of beans when you have invested so much time and received no service because of their lack of business etiquette.

There are other med spas throughout Charlotte that are more organized and can schedule you accordingly. If your time is worth something, don't waste it here.

Reason of review: Poor customer service.

Location: Charlotte, North Carolina

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We regret that your experience at Sona MedSpa did not meet your expectations. We strongly encourage you to contact our Lake Norman Center Manager, directly at (704) 544-**** to discuss your concerns in greater detail. Thank You.

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