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All I heard was "Corporate took away the numbing cream." It was because the technicians were using it all up as their get free treatments when at work. So when you are on a cool sculpting machine and they are supposed to be watching you; they are on the other machine or doing a Pixel treatment or microderm treatment.

Once they forgot me on the cool sculpting machine and I had to call the front desk on my cell phone. They will call to confirm your appointment but forget to tell you they are going to laser your face without telling you that you have to get the numbing cream in advance from their physician assistant and from their pharmacy. Ashley Wilson, P.A., denied that was her name after she physically bruised my sides after a cool sculpting procedure as retaliation for complaining about the numbing cream and then they all laughed at me to my face. They will cancel your appointments.

They are mean! They will and have canceled my services enough though I paid in advance and Nicole Moreno, the District Manager, will just stop talking to you and ask you why you are there? I have complained to their Corporate Office and it took months to get money they tried to steal and I had to get an attorney. Go somewhere else.

Ask for a real Physician Assistant who is certified to use a Zeltiz (TM) machine. They hurt me and when I complained, they retaliated.

Reason of review: Poor customer service.

Monetary Loss: $5200.

Preferred solution: Full refund.

Sona MedSpa Cons: People, Way they treated you if something went wrong.

Location: Grapevine, Texas

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Richard O Qcc

For starters, let me say that as an Registered Nurse of 25 years, I am appalled and by the treatment you described you allegedly received at the hands of this Nurse/PA. What happened to you was a violation of several state federal and local laws as well as State Boards of Medicine and Nursing Practice.

I am not an attorney and am not licensed to dispense advice in such matters but I am an RN of 25 years. Just an FYI, I do not believe there is a statute of limitations on assault and battery if it occurred from a medical professional (which is the legal definition of the treatment you received from them) I believe the Person you are referencing may in fact be a Nurse Practitioner as Sona Med Spa employs them due to budget concerns (I am not sure of this but it may be why you could not get an accurate name and Legal disposition of who she is), which by the way, is Public Record. In either case, if she is a PA, you can request her credentials including her full legal name and License #, who is her State Licensing Authority and s(he) has to comply by law. If she or anyone at that office tried to conceal who she is and her title/ Credentials, this is also a violation of Federal law.

As an Registered Nurse and former unhappy client of Sona Med Spa, I would strongly encourage you to do 2 things: 1) Go to this office with pen and paper and an officer of the law to file a report for assault and battery against those who participated in the physical damage you received. Report her and anyone else whom took part in the assault to the appropriate agencies.

If she is an Advanced Practice RN called a Nurse Practitioner (NP) or (Nurse Practitioner) you should report her to the police for assault and battery and to the appropriate State Board od Nursing for causing you harm by not prescribing the appropriate numbing crรจme/Gel. (to not do this was absolutely unconscionable and a violation of the Nurse Practice Act) If she is a PA, report her to the State's Medical Board hope you get satisfaction!

Guest

I was looking in to get services from this company now I'm no longer interested to many negative reviews and bad results.... these people seem to be only interested in money and not customer service it seems they are very stuck up

Guest

OMG THATS HORRIBLE! WHAT A HORRIBLE COMPANY.

I see numerous bad reviews on them. They need to be shut down.

Guest

Omg. So sorry this happened to you.

I can't believe they treated you so badly. Hope you get a full refund and then some.

Shreyansh Nfh

Please contact me. We have had a similar experience with Sona Medspa. Reach us direct at victimizedconsumer@***.com

Thanks,

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