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Don't believe ANYTHING this company verbally tells you in an evaluation- the paperwork will state "results are not guaranteed" and it is my personal experience that they will NOT work with you!!!!I was told I was the perfect candidate for cool sculpting.

I questioned that the paperwork said results not guaranteed and was told that they just had to say that- that if for some reason it didn't work - they would work with me. Then coerced into buying multiple treatment areas for better results and better price because I was going to be so happy I was going to want the other areas done. Needless to say $15,187.00 later it didn't work. When I called to talk to a manager, when I received a call back & explained everything I was told that they cannot reimburse the treatments that I have not used, they were discounted & "I WOULD OWE THEM MONEY". I explained I was moving out of state and there was not a Sona Medspa & I was then told to rush in and they could finish my treatments in a couple days?!?! Really?? They didn't even hear what I had to say. I was willing to pay for the treatments I had even though they didn't work, but they didn't even want to work with me.

Reason of review: Bad quality.

Location: Longview, Texas

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I had the same experience with them about a laser resurfacing procedure. I'd had it done before and seen minimal results, was told they had "state of the art" equipment and after two of the six treatments could tell it was just a royal flush.

No refund, but they put the equivalent of a very reduced refund for the unused sessions "on a house account" for me to bill against for additional services. I have zero confidence in this place, but they still have $1200 hostage, and there was zero discussion about refunding me, even though I'd also expressed concerns signing on.

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