Solo Flex produced thousands of high end 2000 dollar exercise work stations back in the 1980's to present. The system used flexible bands, the company policy always replaced the bands if split or worn, no questions asked,it was a life time warranty that mysteriously changed over the years from 6 yrs>2 yrs>1 yr > 6 months and now you pay for all replacement bands that have skyrocketed 900% over original cost. I paid 2000 back in 1980 that was akin to spending 5000 dollars today. The new president of the family run company came off like a stone cold arrogant *** reading me the bible of corporate *** on margin and costs to make the bands for the station.
They would not replace several cracked bands that i returned. they never shipped the defective bands back to me either....they wanted all the money and (president/ceo Connie Wilson) refused to comment on the warranty policy that doesn't exist anymore, or exactly why they dropped replacement support for an expensive piece of hardware that is rendered useless with out proper weight groups.
they knew then and now their product is defective in the 5,10,and 25 pound resistance straps and rather than satisfy the customer and protect the consumer from potential injury if the bands snapped , they chose to screw their customer base and drop the ball.This is a flexible rubber that was sold as near indestructible for the life of the machine. that banter changed over the years.In fact they upgraded the quality years ago and shipped the new bands design free of cost , to me and other solo flex customers."some improvement eh"! Now I have a unit that can only use weight plates as an alternative. that was not the way the machine was supposed to work, and not what i paid for.do not buy anything from SOLO FLEX FITNESS CORP HILLSBORO OREGON !!! they no longer take my calls and apparently believe that the cost and investment in their product is not worth the cost of standing behind any warranty worth a spit. this was a scam and *** job, big sales hype and incentive to by attachments and add ons ......very expensive investment and big disappointments !
Monetary Loss: $2500.
Location: Providence, Rhode Island
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