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I bought my cover from Solis Spa covers in March 2015, less then six months is has turn light green.Last cover (not from them) lasted over 10 years without a problem.

Related: Review about Solis Spa Covers Hot Tub Cover from Albuquerque, New Mexico

They are saying chemical burn. I check my water weekly, same way I did with the last cover for the last ten years. Now they are saying I bought the cover in August of 2012!!! I bought it in March 2015, have a receipt to prove it.

Their first email response from to me was a three letter response ("definatley chemical damage"), not even a hello, what is the problem, etc..Seems like they are ready to not help before even trying.

Review about: Solis Spa Covers Hot Tub Cover.

I didn't like: Quick to say it was you not the product.

Review #731431 is a subjective opinion of a user.

1.8
Customer service
Price Affordability
Product or Service Quality
Website
PRODUCT OR SERVICE Solis Spa Covers Cover
Reason of Review / Monetary Loss Damaged or defective / $400
Preferred solution Not specified

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Anonymous
Avon, Ohio, United States #1225072

Florida Department of Agriculture and Consumer Services

Division of Consumer Services

2005 Apalachee Parkway

Tallahassee, Florida 32399

Telephone: (850) 410-3800

Toll-free within FL: (800) 435-7352 Website: http://www.800helpfla.com/ Additionally, you may wish to also reach out to the following consumer organizations: Federal Trade Commission Toll-free: (877) 382-4357 Website: http://www.ftc.gov Internet Crime Complaint Center (IC3) Website: http://www.ic3.gov Better Business Bureau of West Florida (Tampa, St.Petersburg, Clearwater areas) Phone: (727) 535-5522 Email: info@bbbwestflorida.org Website: http://www.clearwater.bbb.org Pinellas County Department of Justice & Consumer Services Phone: (727) 464-6200 Email: consumer@pinellascounty.org Website: http://www.pinellascounty.org/consumer/ You can also find helpful information about disputing charges and tips on resolving consumer problems online at: http://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges https://www.consumer.ftc.gov/topics/resolving-consumer-problems Finally, because our office is not at liberty to give individual advice or opinions, if you need legal guidance, please consult a private attorney.

The Florida Bar offers a Lawyer Referral Service toll-free at (800) 342-8060 or online at http://www.floridabar.org/lawyerreferral.

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