Chicago, Illinois
1 comment
Not resolved

Update by user May 18, 2016

I have been threatened to be turned into ebay even this was not purchased through them and legal action.

Original review posted by user May 16, 2016

Hello,

Related: Solis Spa Covers - Amazingly Friendly

your level of service is terrible.and if I had it delivered to my house there would be no one home to sign.

I tried to send pictures to your email all of which were returned. this is not the way to do business with customers. I had not heard any correspondence from your company as to the replacement for over 3 weeks. after mult5iple calls with no response I had given up.

ebay has nothing to do with this transaction as this was the only way that you answered. this will get no where with this email and I still have something that is un useable. the packaging is terrible from your factory which I believe is part of it. this will not stop here as I have something that is not usable and a piece of junk, I guess I should have never used your company and I will also let ebay know with other sites of your reply.

I know there are better ways to take care of this but with your threatening of turning me in to ebay is the wrong thing to do.so I guess we are at a standstill.

I didn't like: Lack of response, No customer service, Poor shipping packaging.

Review #848654 is a subjective opinion of a user.

1.7
Warranty
Staff
Website
Customer service
Product or Service Quality
Price Affordability
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Value for money
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $419
Preferred solution Let the company propose a solution

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Anonymous
Avon, Ohio, United States #1225053

Florida Department of Agriculture and Consumer Services

Division of Consumer Services

2005 Apalachee Parkway

Tallahassee, Florida 32399

Telephone: (850) 410-3800

Toll-free within FL: (800) 435-7352 Website: http://www.800helpfla.com/ Additionally, you may wish to also reach out to the following consumer organizations: Federal Trade Commission Toll-free: (877) 382-4357 Website: http://www.ftc.gov Internet Crime Complaint Center (IC3) Website: http://www.ic3.gov Better Business Bureau of West Florida (Tampa, St.Petersburg, Clearwater areas) Phone: (727) 535-5522 Email: info@bbbwestflorida.org Website: http://www.clearwater.bbb.org Pinellas County Department of Justice & Consumer Services Phone: (727) 464-6200 Email: consumer@pinellascounty.org Website: http://www.pinellascounty.org/consumer/ You can also find helpful information about disputing charges and tips on resolving consumer problems online at: http://www.consumer.ftc.gov/articles/0219-disputing-credit-card-charges https://www.consumer.ftc.gov/topics/resolving-consumer-problems Finally, because our office is not at liberty to give individual advice or opinions, if you need legal guidance, please consult a private attorney.

The Florida Bar offers a Lawyer Referral Service toll-free at (800) 342-8060 or online at http://www.floridabar.org/lawyerreferral.

To find a lawyer in your area, please visit the Ohio Bar's website at...

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