Contact Softub Customer Service
How to Reach a Person at Softub
Verified Contact Information
Toll-Free Number:
-
1-888-763-8828
Customer Service:
-
1-800-711-5382
Customer Service:
techservice@softub.com
Media:
social@softub.com
Sales/ Reservations:
sales@softub.com
Softub Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Softub Phone Number
1 (888) 763-8828
Average Calls duration
1 minute
Most Popular Softub Email Address
techservice@softub.com
Issue Resolution Rate
Low (11% reported full resolution)
Contact Method Distribution
87% phone, 13% email
Common Reasons for Contact
Request for information, product/ service and return/ replace
Softub Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Softub Phone Number | 1 (888) 763-8828 |
| Average Calls duration | 1 minute |
| Most Popular Softub Email Address | techservice@softub.com |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Contact Method Distribution | 87% phone, 13% email |
| Common Reasons for Contact | Request for information, product/ service and return/ replace |
Contact Information
Softub Website:
Softub Help Center:
Other Info (opening hours):
Sales
Monday – Friday: 10:00am – 9:00pm EST
Saturday: 11:00am – 7:00pm EST
Service
Monday – Friday: 8:00am – 5:00pm EST
Summary of Softub Customer Service Calls
26
TOTAL
CALLS
CALLS
00:30
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Softub?
Request for Information Question:
- “Set up questions”
- “Questions and parts”
- “Question about using oxy-spa nonchlorinated shock. I haven't used it, but wonder if it's OK? Also, does softcare Chlor contain cyanuric acid?”
Product/ Service Question:
- “A repair quote from Pure Water on my hydromate that was still under warranty per Alain.”
- “Warranty”
- “Pump displays P and won't do anything”
Return/ Replace Question:
- “Filter change”
Other Question:
- “Power issues”
- “Control buttons non functional”
- “More dirt in hot tub”
Compare Softub Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Softub