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Contact Softub Customer Service

How to Reach a Person at Softub

Verified Contact Information

Toll-Free Number:

  • 1-888-763-8828
Call Now
Send Message

Customer Service:

  • 1-800-711-5382

Customer Service:

techservice@softub.com

Media:

social@softub.com

Sales/ Reservations:

sales@softub.com

Softub Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Softub Phone Number
1 (888) 763-8828
Average Calls duration
1 minute
Most Popular Softub Email Address
techservice@softub.com
Issue Resolution Rate
Low (11% reported full resolution)
Contact Method Distribution
87% phone, 13% email
Common Reasons for Contact
Request for information, product/ service and return/ replace
View full overview
PissedConsumer Club

Contact Information

Softub Website:

Softub Help Center:

Other Info (opening hours):

Sales

Monday – Friday: 10:00am – 9:00pm EST

Saturday: 11:00am – 7:00pm EST


Service

Monday – Friday: 8:00am – 5:00pm EST

More contact details

Summary of Softub Customer Service Calls

26 TOTAL
CALLS
00:30 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Softub?

Request for Information Question:

  • “Set up questions”
  • “Questions and parts”
  • “Question about using oxy-spa nonchlorinated shock. I haven't used it, but wonder if it's OK? Also, does softcare Chlor contain cyanuric acid?”

Product/ Service Question:

  • “A repair quote from Pure Water on my hydromate that was still under warranty per Alain.”
  • “Warranty”
  • “Pump displays P and won't do anything”

Return/ Replace Question:

  • “Filter change”

Other Question:

  • “Power issues”
  • “Control buttons non functional”
  • “More dirt in hot tub”

Compare Softub Customer Service To

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The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

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