Contact SoftMoc Customer Service
SoftMoc Phone Numbers and Emails
Toll-Free Number:
-
(888) 763-8662Bloomington, Minnesota
Customer Service:
-
(513) 440-9473Cincinnati, Ohio
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(515) 444-4218West Des Moines, Iowa
SoftMoc Emails:
SoftMoc Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SoftMoc Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call SoftMoc is (888) 763-8662. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Tuesday. The average call time is 1 minute.
Be prepared for the call as SoftMoc may ask you for the following information to identify you as a customer: email or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
SoftMoc Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call SoftMoc is (888) 763-8662. 91% of consumers used this number to address their issues and concerns.
The longest wait times are on Monday, while the shortest are on Tuesday. The average call time is 1 minute.
Be prepared for the call as SoftMoc may ask you for the following information to identify you as a customer: email or order id or tracking no.
People call SoftMoc mainly because of return/ replace, payments and charges.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact SoftMoc is shoes@softmoc.com. 100% of customers use this email address to address their issues and concerns.
Contact Information
SoftMoc Website:
SoftMoc Help Center:
Corporate Office Address:
Other Info (opening hours):
Locations:
101 Jordan Creek Parkway,
Unit 12030,
West Des Moines,
Iowa 50266
7875 Montgomery Rd,
Unit 1226,
Cincinnati,
Ohio 45236
Canada
1400 Hopkins St,
Whitby,
Ontario L1N2C3
Summary of SoftMoc Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SoftMoc?
Return/ Replace Question:
- “Returns”
- “Return”
- “Returned the item”
Shipping and Delivery Question:
- “Order not received”
- “Order never arrived”
- “I need the priority delivery for my order”
Payments and Charges Question:
- “Want a receipt for refund”
- “Receipt”
- “Double charge”
Staff Question:
- “Staff complaint”
- “Very bad customer service”
Account Question:
- “Wrong postal code”
Request for Information Question:
- “Order status”
Product/ Service Question:
- “Damaged shoes”
Other Question:
- “Complaim”
- “Price adjustment”
- “Orders”
Compare SoftMoc Customer Service To
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