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Contact Sofibella Customer Service

How to Reach a Person at Sofibella

Verified Contact Information

Customer Service Number:

  • 1-954-917-3544
Call Now
Send Message

Customer Service:

customerservice@sofibellawear.com
team@tennis-warehouse.com
Team Inquiry
website@sofibellawear.com

Business Sales:

medwards@sofibellawear.com
Wholesale Inquiry

Sofibella Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Sofibella Phone Number
1 (954) 917-3544
Most Popular Sofibella Email Address
customerservice@sofibellawear.com
Issue Resolution Rate
Low (11% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Request for information, activation/ cancellation and return/ replace
View full overview

How to Contact Sofibella?

The Sofibella phone number is (954) 917-3544. This is the phone number for order inquiries, shipping and delivery issues, payment questions, and other questions customers may have. Sofibella customer service representatives can also advise you on the return and exchange policy, give you updates on promotions and special offers, etc.

The Sofibella email for customer support is customerservice@sofibellawear.com. An alternative customer care email address is website@sofibellawear.com. The support email for team inquiries is team@tennis-warehouse.com. Businesses that seek to get in touch with the sales departments regarding wholesale inquiries should send all questions to medwards@sofibellawear.com.

The main office is located in Florida. The Sofibella address for the corporate headquarters is 1965 N.W. 18th Street, Pompano Beach, Florida 33069, United States. The company doesn’t operate standard retail stores and sells its products online. Thus, if you need to get in touch with the brand by mail, you should send your letters to the head office.

The Sofibella hours of operation are Monday through Friday from 9 a.m. to 5 p.m. EST. These are the hours when you can reach out to the customer care team. Please be advised that major holidays may cause changes in the standard operating hours. For more information about the holiday exceptions, please contact the brand directly.

Company representatives can also be reached online. Customers can choose between sending emails or messages via the website. If you want to use the contact option on the website, go to the “Contact Us” page and complete a short online form. A customer care agent will contact you shortly after receiving the message during the company’s business hours.

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Contact Information

Sofibella Website:

Sofibella Help Center:

Corporate Office Address:

Sofibella
1965 N.W. 18th Street
Pompano Beach, Florida 33069
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm EDT

More contact details

Why Customers Call Sofibella?

Top Reasons of Customers Calls

  • Request for Information 28%
  • Return/ Replace 24%
  • Customer Inquiries & Issues 22%
  • Shipping and Delivery 9%
  • Payments and Charges 9%
  • Product/ Service 4%
  • Activation/ Cancellation 2%
  • Staff 2%

Request for Information

28%
  • "Discuss exchange"
  • "Discuss shirt size"
  • "Request a look book and order sheet"

Return/ Replace

24%
  • "Return"
  • "I need to change my exchanged to a different shirt and size"
  • "Return question"

Customer Inquiries & Issues

22%
  • "Clothes.terriblw fit"
  • "Dissatisfied customer"
  • "Add to order"

Shipping and Delivery

9%
  • "Wrong address on order I just made today"
  • "Delivery change address"
  • "Wrong item sent"

Payments and Charges

9%
  • "Wrong price"
  • "Need to get team pricing"
  • "Issue with pricing"

Product/ Service

4%
  • "Order not working"
  • "Product defect?"

Activation/ Cancellation

2%
  • "Cancel my order"

Staff

2%
  • "Customer service"

About

Summary

Sofibella is an active wear brand. The company was founded in 2010. Its headquarters is based in Pompano Beach, Florida, United States. Sofibella offers a broad range of products under the following categories: Tops, Bottoms, Skirts, Dresses, and Girls’ Collection. There is also a large stock of accessories including tie headbands, bags, hats, elastic visors, and back packs. Available payment options are Visa, MasterCard, American Express, and Discover. The company accepts returns within 30 calendar days of the original purchase date for a full refund or exchange. Shipping charges are covered by consumers. All sale items are final sale. Sofibella offers free ground shipping via FedEx on all order over US $75.

Sofibella reviews and complaints

Sofibella is ranked 323 out of 10258 in Footwear and Clothing category

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