Sofa Mart - Was lied to to get sale

4 of 108 Sofa Mart reviews

was told that the 899 quote was for the whole sectional but in fact that I had bought one sofa my salesman put off my delivery twice now I know why he knew this day would come also ordered white chaise lounge chair when in fact it was also wrong I had planned new years day party had to have it with no furniture lovely waiting on refund check will never shop here salesman was owen in casper wy raeona mclean casper wy 307-265-0420 need 800 number for customer service they offered me deal of empl discount plus 500 dollars and no chaise lounge chair I said no deal show me my money back still waiting been a week and a half

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Product or Service Quality
Advertised vs Delivered
Diversity of Products or Services
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Delivery Service

  • What I liked
    • Sucked
  • What I disliked
      No items

Reason of review:
Not as described
Preferred solution:
Full refund
Monetary loss:
Product or service
Sofa Mart Living Room Set
Review category
Furniture and Decor
review #987949

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4 of 108 Sofa Mart reviews

Jan 11 #1269431

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We completely understand why you're upset, and we'd like to speak with you further about this. If you could please visit our Customer Support Center at to fill out a form with a summary of your experience, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss further. Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!
Thank you,
Jennifer B.
Furniture Row Digital Community Coordinator

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