227 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.7

I've had to have my Cloud dark leather sectional replaced 4 times since 2011. The leather peals off almost like sunburned skin where your skin touches.

When you get up it leaves little pieces stuck to you. Everytime it's replaced the same thing happens. Along with that the padding has severely separated. We all need to get together and file a class action.

I could go on and on about the problems I've had with $11,000 worth of furniture. They will not replace anyone for me.

I'm very OCD about my house so it's nothing that we have done. Can't hardly even sit on it anymore.

Reason of review: Bad quality.

Location: Abilene, Texas

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Furniture Bdi

Hello, thank you for taking the opportunity to provide us with some feedback on your recent experience at Sofa Mart. We apologize about the damages to your sectional, and we'd like to speak with you further.

If you could please visit our Customer Support Center at furniturerow.zendesk.com to fill out a form with a summary of your issue, a good contact phone number and the store location you visited, someone will be able to reach out to you to discuss more in-depth.

Please include that you were contacted via your Pissed Consumer review. We look forward to hearing from you!

Thank you,

Jennifer B.

Furniture Row Digital Community Coordinator

Sofa Mart Reviews

  1. 22 reviews
  2. 19 reviews
  3. 7 reviews
  4. 3 reviews
  5. 2 reviews
Sofa Mart reviews