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So Energy Phone Numbers and Emails

Customer Service:

  • +44 330 111 5050
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So Energy Emails:

Customer Service
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name@email.com
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How to Contact So Energy Customer Service?

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PissedConsumer Reporter
How to Contact So Energy Customer Service?

So Energy provides several contacts to get in touch with the company representative during different situations. If you want to discuss general issues related to the services of an energy supplier, dial the following So Energy support number: 0330-111-5050. Also, call here if you are faced with a gas or energy emergency between 9 a.m. and 5 p.m. GMT., Monday through Friday. Have you witnessed a gas lack or smell it? Immediately report it at the National Gas Emergency Service telephone number: 0800-111-999. As for the power cut, dial 105.

The business hours of the energy company are Monday through Friday from 9 a.m. to 5 p.m. GMT. It concerns the So Energy support line 0330-111-5050, online chat, and message option. As for emergencies, all hotlines (0800-111-999 and 105) receive reports 24/7.
Since the So Energy opening times may change over time, check the actual hours on the “Get support” page by selecting it from the drop-down list in the “Help” block of the official website's upper menu.

If you prefer to solve non-urgent issues related to energy services, write a detailed letter to the following SO Energy email: help@so.energy. You can also send a message to the customer care team by filling out a special form. For it, go to the “Get support” page and click on the “Get in touch” black button in the block with the image of a paper airplane. An online chat option is available on the same page. To use it, click on the “Chat How” button. For all media inquiries, apply the following company email address: media@so.energy.

So Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email
  • The best phone number to call So Energy is 443301115050.

  • The longest wait times are on Wednesday, while the shortest are on Thursday and Saturday.

  • Be prepared for the call as So Energy may ask you for the following information to identify you as a customer: address or zip code or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

So Energy Website:

So Energy Help Center:

Corporate Office Address:

So Energy
107 Power Road
London, England W4 5PY
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 5 pm

More contact details

So Energy Rating Based on 2 Reviews

Rating details

1.0
more details
Customer service

Rating stats

Rating trend

Summary of So Energy Customer Service Calls

25 TOTAL
CALLS
00:00 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call So Energy?

Payments and Charges Question:

  • “Direct debit”
  • “Billing”
  • “Can't pay bill spent 1 week still can't pay”

Request for Information Question:

  • “I'm taking about my biil”

Shipping and Delivery Question:

  • “Engineer not arrived to fit smart meter”

Activation/ Cancellation Question:

  • “Renew account”

Staff Question:

  • “Transfer the service”

Other Question:

  • “Moving in”
  • “To submit my meter readings”
  • “My husband has died”

Compare So Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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