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Contact So Energy Customer Service

How to Reach a Person at So Energy

Verified Contact Information

Customer Service:

  • +44 330 111 5050
Send Message

Customer Service:

emergency@so.energy
help@so.energy

Legal:

dataprotection@so.energy

Media:

media@so.energy
name@email.com

So Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular So Energy Phone Number
+44 330 111 5050
Most Popular So Energy Email Address
help@so.energy
Issue Resolution Rate
Low (29% reported full resolution)
So Energy Customer Service Rating
1 out of 5
Overall Customer Sentiment
Mostly dissatisfied
Contact Method Distribution
92% phone, 8% email
View full overview

How to Contact So Energy Customer Service?

How to Contact So Energy Customer Service?

So Energy provides several contacts to get in touch with the company representative during different situations. If you want to discuss general issues related to the services of an energy supplier, dial the following So Energy support number: 0330-111-5050. Also, call here if you are faced with a gas or energy emergency between 9 a.m. and 5 p.m. GMT., Monday through Friday. Have you witnessed a gas lack or smell it? Immediately report it at the National Gas Emergency Service telephone number: 0800-111-999. As for the power cut, dial 105.

The business hours of the energy company are Monday through Friday from 9 a.m. to 5 p.m. GMT. It concerns the So Energy support line 0330-111-5050, online chat, and message option. As for emergencies, all hotlines (0800-111-999 and 105) receive reports 24/7.
Since the So Energy opening times may change over time, check the actual hours on the “Get support” page by selecting it from the drop-down list in the “Help” block of the official website's upper menu.

If you prefer to solve non-urgent issues related to energy services, write a detailed letter to the following SO Energy email: help@so.energy. You can also send a message to the customer care team by filling out a special form. For it, go to the “Get support” page and click on the “Get in touch” black button in the block with the image of a paper airplane. An online chat option is available on the same page. To use it, click on the “Chat How” button. For all media inquiries, apply the following company email address: media@so.energy.

PissedConsumer Club

Contact Information

So Energy Website:

So Energy Help Center:

Corporate Office Address:

So Energy
107 Power Road
London, England W4 5PY
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 9 am - 5 pm

More contact details

Summary of So Energy Customer Service Calls

33 TOTAL
CALLS
00:00 AVG CALL
DURATION
29% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call So Energy?

Payments and Charges Question:

  • “Payment”
  • “Direct debit”
  • “Billing”

Request for Information Question:

  • “Query about an email I recieved”
  • “To talk to some one about a new deal”
  • “I'm taking about my biil”

Activation/ Cancellation Question:

  • “Renew tariff”
  • “Renew account”

Account Question:

  • “Get on my account”

Shipping and Delivery Question:

  • “Engineer not arrived to fit smart meter”

Staff Question:

  • “Transfer the service”

Other Question:

  • “To see about new contract”
  • “Ominous energy”
  • “Moving in”

Compare So Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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