I had membership with Snap Fitness (WA malaga and CBD).
They continued billing me while deactivated me gym card for @6 months. I made numerous attempts during this time to resolve the issue but the staff are so incompetent that they pro-longed my problem while continuing to bill me.
1) Snap can continue charging you until you contact them advising you wish to terminate your me mbership (They will deactivate your door card so you can't actually use their gym).
2) Snap permit the direct debiting of unauthorised and illegal transaction.
3) Snap employees are excessively *** and incapable and will not actively deal with any of your concerns (They're always just about to get around to it).
4) Snap employees will blame others/late fees/management problems without actually knowing what they're talking about.
Unbelievable amount of grief and drama for a gym membership and a long time responsible member.
More Review Details
|Diversity of Products or Services|
|Product or Service Quality|
What I liked
What I disliked
- Arrogant owner
- Dirty machines
- No response to calls
- Reason of review:
- Poor customer service
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Billing Department
- Review category
- Fitness Centers
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