Smilebox - Poor customer service with connectivity problems

7 of 97 Smilebox reviews

Cannot connect to Smilebox suddenly after a 6 year membership.They have no one to help you and you are at the mercy of communicating with them only online.

They are very delayed in their responses to you if they even respond at all. I have repeated many times their directions to fix and to no avail. I have tried to have them troubleshoot the issue via email, but still cannot get it to work.

They automatically bill my credit card each year without issue.I rate their customer service as "F" and would not recommend this customer unfriendly company.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

  • What I liked
    • Creating personal slide shows with backing music
  • What I disliked
    • Poor customer service

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Review category
review #957870

Author wants to be contacted by the company. Learn more

Had an experience with Smilebox? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
7 of 97 Smilebox reviews

Nov 21, 2016 #1243636 Waynesboro, Georgia, United States

Same issue been a customer since 2012 paid all year long just for my one card each xmas. WTH?? I want my money back for this year and why is there no customer service?

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Smilebox.
Filing a new complaint about