Skip to content
Write review For Business
  • Login

Contact SmartThings Customer Service

SmartThings Phone Numbers and Emails

Toll-Free Number:

  • (800) 726-7864
Call customer service
Send Message

SmartThings Emails:

Legal
Media
Opt-out of Marketing Emails
Is this your business?

SmartThings Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call SmartThings is (800) 726-7864.

  • The longest wait times are on Monday, while the shortest are on Friday and Sunday. The average call time is 2 minutes.

  • People call SmartThings mainly because of request for information and product/ service.

How to Contact SmartThings?

Most Popular Number:

(800) 726-7864

There is only one phone number to speak to the team. This SmartThings customer service number is 1-800-726-7864. The agent answering your call will transfer it to the right person to assist you. You can call this SmartThings phone number regarding device connectivity and app troubleshooting. Customer service can also guide you on integrating SmartThings with other platforms like Amazon Alexa, or Google Assistant. Experts at customer service will also help with account issues and order inquiries. Call the toll-free number for device malfunctions and warranty claims.

The company does not offer direct SmartThings email support for customer service inquiries. For legal-related matters, however, you can send an email to naprivacy@sea.samsung.com. To opt out of marketing inquiries, send an email to optout@sea.samsung.com. To contact customer service, use one of the other available methods, such as the chat facility via the website.

If you have unresolved issues, you can request an appointment with senior representatives at SmartThings headquarters. It is located at SmartThings, Inc., 665 Clyde Avenue, Building 1, Suite 501, 503-504, Mountain View, California 94043, United States. ou can request an appointment with senior representatives at SmartThings headquarters if you have unresolved issues. If you cannot visit the company’s agent in person, there is also an alternative to send a mail. The street address can also be used as a mailing address.

The SmartThings phone support hours are Monday through Saturday, 9:00 AM to 6:00 PM PT. You can still use the website, support centre, and social media outside these hours. This is when you are unable to contact the support team. The company has published informative resources for self-help.

You can use the SmartThings website to chat with customer support. Visit the website and scroll down to the bottom of the page. Click the “Chat With Us” option to initiate a live chat session with a support representative. You can also get in-app support. Open the SmartThings app and navigate to the menu. Select “Help” and “Contact Us” to access support options directly within the app. You can access a comprehensive knowledge base and troubleshooting guides at the SmartThings Support Centre. You can also follow the company on Facebook, Instagram, YouTube, and X (Twitter).

PissedConsumer Club

Contact Information

SmartThings Website:

SmartThings Help Center:

Corporate Office Address:

SmartThings, Inc.
665 Clyde Avenue, Building 1, Suite 501, 503-504
Mountain View, California 94043
United States

Other Info (opening hours):

Mailing Addresses:

European Data Protection Officer

Samsung Electronics (UK) Limited

Samsung House, 2000 Hillswood Drive,

Chertsey, Surrey KT16 0RS, UK


Privacy Office

Samsung Electronics America, Inc.

85 Challenger Road

Ridgefield Park, NJ 07660

More contact details

SmartThings Rating Based on 1 Review

Rating details

3.0
more details
Product or Service Quality
Website
Customer service
Style and Design

Rating stats

Rating trend

Summary of SmartThings Customer Service Calls

8 TOTAL
CALLS
01:37 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SmartThings?

Request for Information Question:

  • “I used the wrong email address can't receive my verification code”
  • “I put the wrong email address it is attached to my old phone so I can’t receive the verification code”
  • “Need help in tracking my lost phone Samsung Galaxy S05”

Product/ Service Question:

  • “Complaints”

Other Question:

  • “Remote control”
  • “Smartthings hub registration”

Compare SmartThings Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Write a review
Do you have something to say about SmartThings? What happened? What can we help you with?
Submit review Don't show this popup