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Contact SmartFax Customer Service

SmartFax Phone Numbers and Emails

Toll-Free Number:

  • (877) 762-7815
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SmartFax Emails:

Customer Service
Legal
GDPR Inquiries, Privacy Inquiries
Sales/ Reservations
Technical Support
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How to Contact SmartFax Customer Service?

Most Popular Number:

(877) 762-7815
Total calls: 45 Last call: Feb 13, 2025
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PissedConsumer Reporter

The SmartFax phone number is open to your questions and complaints. The SmartFax contact number is (877) 762-7815. SmartFax customer service hours are 8 a.m. to 5 p.m. PST Monday through Friday. It has above-average phone support, but you may be transferred to a higher-up representative for difficult questions.

The SmartFax is accessible to help you when you require them, Monday through Friday. With so many client schedules catered to, these days provide you plenty of chances to get in touch with us whenever it's convenient for you. Any questions you may have during these hours, their staff is happy to assist you. Contact SmartFax email: support@smartfax.com to get your questions answered in no time.

The address of SmartFax customer service is 51 Sandhill Rd. Enka, NC 28728. If you would like to contact them corporately about service problems, commercial questions, or possible collaborations, you must use this address. Their doors are open at this location if you would like to learn more about their business or to connect with them in person. Contacting the office administration to arrange a visit is always welcome. To guarantee a smooth handling of your visit, kindly schedule a meeting with our customer service or reception beforehand.

Login to Your SmartFax Account Login by going to smartfax.com, enter your username and password, then click on “Login” in the upper right-hand corner. Every time you sign in to your official web page account, you will need your email address, your username, and your password. You can check an additional tutorial on the “Blog” page or call SmartFax contact number.

SmartFax Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • SmartFax Customer Service is rated at 2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    71% phone 29% email
  • The best phone number to call SmartFax is 8777627815.

  • The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as SmartFax may ask you for the following information to identify you as a customer: email, phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

SmartFax Website:

SmartFax Help Center:

Corporate Office Address:

J2 Cloud Services, LLC
700 S. Flower St., 15th Floor
Los Angeles, California 90017
United States

SmartFax Rating Based on 7 Reviews

Rating details

2.4
more details
Value for money
Website
Billing Practices
Diversity of Products or Services

Rating stats

Rating trend

Summary of SmartFax Customer Service Calls

45 TOTAL
CALLS
00:33 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SmartFax?

Activation/ Cancellation Question:

  • “Deactivated”
  • “Can not renew smart fax”
  • “Quiero cancelar el cervicio”

Account Question:

  • “Cannot access my account”
  • “Need to transfer year subscription from old phone to new”
  • “My bank account number has changed, I am on auto pay”

Request for Information Question:

  • “Technical support”
  • “For information”
  • “Checking to see if no. Is still active”

Product/ Service Question:

  • “Fax not working”

Payments and Charges Question:

  • “To set up new payment method”
  • “Unable to update payment method. Can't log in”

Cards Question:

  • “Update card info”

Return/ Replace Question:

  • “Change local fax number to a toll free fax number”
  • “Email correction”

Staff Question:

  • “Services discontinued”

Website/ Application Question:

  • “I can't make the pdf get into the box. I've done this hundreds of times on the old site, but this time it won't go.”

Shipping and Delivery Question:

  • “I can't get the pdf to land in the box, and I've done this hundreds of times in the past, but nothing will allow me to do this on your new site!!!”

Other Question:

  • “Unable to send a fax”
  • “CAN'T SEND FAX”
  • “Can’t send FAX”

Compare SmartFax Customer Service To

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