Contact Smartcare Customer Service

Clients can use one of the two published emails to reach Smartcare customer service for different purposes. Those with sales-related concerns can write to sales@vancopayments.com. The Smartcare contact email, cs@vancopayments.com, is available for general issues and inquiries. When emailing the agent, explain their concern in as much detail as possible and provide a clear subject line to direct them to the appropriate department for help.

SmartcareOS, LLC's headquarters are at 5600 American Blvd W., Suite 400, Bloomington, Minnesota, 55437, United States. Customers with complex and confidential issues can consult the Smartcare address by letter or in person for better assistance. That would ensure effective solutions to their problems without the risk of privacy breaches. However, being relatively time-consuming compared to online consultation options, it is not feasible in urgent cases.

The company offices are open between 7:30 AM and 6:00 PM CT. Users consulting online or in person between these times get efficiently assisted, regardless of the means. Those unable to receive timely solutions to their problems must consider providing additional details and supporting their claim with relevant proof. Clients seeking immediate help outside Smartcare hours can benefit from the featured information on the company website at any time.

The company website features a form to reach Smartcare customer service for specific questions or requests. Users can complete it by specifying their reason for consultation and providing their organisation name, full name, email address, and other required details. Customers can also use the Smartcare contact numbers and emails on the same page for consultation during working hours. Those with general queries and concerns can benefit from the helpful information in the Resource Centre for quick self-assistance.