Contact SmartBank Customer Service
How to Reach a Person at SmartBank
Verified Contact Information
Toll-Free Number:
-
1-866-290-2554
Customer Service:
-
1-865-343-6369Branch in Alcoa, TN
-
1-334-659-1489Branch in Auburn, AL
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1-423-385-3081Branch in Chattanooga, TN
Customer Service:
loanpayoffs@smartbank.com
Loan Payoff Information
General Info:
info@smartbank.com
SmartBank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular SmartBank Phone Number
1 (866) 290-2554
Average Calls duration
1 minute
Issue Resolution Rate
Low (14% reported full resolution)
Contact Method Distribution
100% phone
Common Reasons for Contact
Account, request for information, payments and charges
SmartBank Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular SmartBank Phone Number | 1 (866) 290-2554 |
| Average Calls duration | 1 minute |
| Issue Resolution Rate | Low (14% reported full resolution) |
| Contact Method Distribution | 100% phone |
| Common Reasons for Contact | Account, request for information, payments and charges |
Contact Information
SmartBank Website:
SmartBank Help Center:
Corporate Office Address:
SmartFinancial Inc.
5401 Kingston Pike #600
Knoxville,
Tennessee
United States
Other Info (opening hours):
Hours:
Monday – Friday
8:00am – 6:00pm EST
7:00am – 5:00pm CST
Mailing Address:
PO Box 1910
Pigeon Forge, TN 37868-1910
Summary of SmartBank Customer Service Calls
13
TOTAL
CALLS
CALLS
00:45
AVG CALL
DURATION
DURATION
14%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call SmartBank?
Payments and Charges Question:
- “Fraudulent charges”
- “Activating a new debit card”
- “A private my debit card”
Account Question:
- “SmartBank account blocked”
- “Forgot pin”
- “Check account”
Request for Information Question:
- “My checking debit card has been stolen or lost”
- “Question about my debit card”
Product/ Service Question:
- “Can not access funds with debit card”
Activation/ Cancellation Question:
- “To cancel a payment that is pending on my checking account!”
Compare SmartBank Customer Service To
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SmartBank