Skip to content

Contact SmallRig Customer Service

How to Reach a Person at SmallRig

Verified Contact Information

General Info:

  • +861 598 934 2651
Send Message

General Info:

smallrig@smallrig.com

Legal:

ip@smallrig.com
Privacy Inquiries

Media:

ae@smallrig.com
Affiliates
marketing@smallrig.com
Marketing Inquiries

SmallRig Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular SmallRig Phone Number
+861 598 934 2651
Most Popular SmallRig Email Address
smallrig@smallrig.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
79% phone, 21% email
Common Reasons for Contact
Product/ service, request for information, shipping and delivery
View full overview
PissedConsumer Club

Contact Information

SmallRig Website:

SmallRig Help Center:

Corporate Office Address:

SmallRig Technology (HK) Limited
Rm 4, 16/F., Ho King Commercial Centre,2-16 Fa Yuen Street,
Mongkok, Hong Kong
Hong Kong

Why Customers Call SmallRig?

Top Reasons of Customers Calls

  • Product/ Service 29%
  • Customer Inquiries & Issues 22%
  • Request for Information 21%
  • Shipping and Delivery 17%
  • Return/ Replace 5%
  • Activation/ Cancellation 3%
  • Payments and Charges 2%

Product/ Service

29%
  • "Trying to order a replacement part"
  • "Small rig battery 212"
  • "Product Tracking"

Customer Inquiries & Issues

22%
  • "V mount plate I bought is frying my external batteries"
  • "I have received no ship date on my order placed 12/16"
  • "Items in the box didn't are not complete"

Request for Information

21%
  • "question about small rig cage for A7IV"
  • "Support"
  • "Question about screw"

Shipping and Delivery

17%
  • "Tracking"
  • "Hi my name is ***, I ordered a camera cage for my Sony A7V. It says it was delivered but I haven't received it. I checked both my mailbox and everywhere around my house. I would like to know what happened and if I can get my package or will"
  • "Shipping issues"

Return/ Replace

5%
  • "Change deliver address to 1408 North Haskell Ave. Notify Shipper!"
  • "Find a part replacement"
  • "Exchange"

Activation/ Cancellation

3%
  • "Cancel Order"
  • "Order cancellation"

Payments and Charges

2%
  • "Screw feel out of casing for iPhone 13 Pro"

Compare SmallRig Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Why You Can Trust Our Contact Information

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about SmallRig? What happened? What can we help you with?
Submit review Don't show this popup