Eau Claire, Wisconsin
1 comment
Not resolved

All seams on the chair the dye is all coming off to an ugly white colored leather underneath.Barely any use to the chair.

I contacted Slumberland and they said normal wear and tear and no warranty. Seriously? We don't have kids and only sit in the chair off and on and it already looks like we have had it for 20 years. Salesman bragged up how good this set was.

All lies to make a sale.I have been passed around and around from one person to the next and each keep saying to talk to the next person and I guess it is our fault.

Review about: Kensington Collection.

I didn't like: Way this was handled.

Review #944706 is a subjective opinion of a user.

1.8
Product or Service Quality
Value for money
Delivery Service
Website
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Customer service
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Price Affordability
Warranty
Style and Design
Reason of Review / Monetary Loss Bad quality / $1039
Preferred solution Let the company propose a solution

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Anonymous
Eau Claire, Wisconsin, United States #1246168
Slumberland after telling me (!) it was a possible factory defect which is not covered under any warranties, (2) it is all our fault the seams wore off. Even after telling them I only use the chair very seldom. Finally they did give us a check for $200 to see if someone can redye the seams to make them acceptable.

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