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This company cheated a couple with a handicapped child, namely us. Firs by replacing a damaged mattress with a used one.

Yes, that's right, what do you think they do with returns? No they certainly don't go to the Goodwill. Secondly, we thought we bought a wall hugger platform for our son who is disabled, making it easier for to move him. But realized it was not what we thought we bought, yet charged for the upgrade.

The wall hugger has a rolling motion, the one we got just bends. Salespetson new it.

He could give a rats *** about being ethical. Now working and hiding under the corporate cover of Mattress Firm.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: i want my wall hugger platform, that's what Paul Grauer said he was selling to us.

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