Federal Way, Washington
1 comment
100% full Not resolved

Although Sleep Train didn't actually have an opportunity to replace the mattress in 90 days or less due to the mattress breaking down after the 90 days...our issue is with the warranty Group they use.

Related: Levin Furniture - Non-supportive Sealy mattress

The mattress has sagged to the point it is like sleeping in a ditch and we filed a claim against the warranty. When the warranty Group sent the independent person out to measure the sag it didn't sag enough without weight on it. (We have pictures showing the sag and the downhill sag with my husband laying on it. The independent person even stated "the picture says it all") So the claim was denied because the mattress didn’t sag to their Warranty criteria.

After throwing a fit about their warranty, what we got offered was a 20% discount on a new mattress. We paid $1999.00 just for the top mattress and in less than a year and a half it has sagged beyond comfort causing both my husband and I to wake with back pain because of this. And the warranty Group say they don't warranty comfort- Isn’t that the whole idea of sleeping on a mattress- is for comfort? Yet they knew exactly what the issue is with the sagging while sleeping (see pic of measurement first thing in the morning while still warm), as the mattress puffs back up when it doesn't have the body heat breaking it down.

This warranty is bogus and Sleep Train is fully aware that the warranty is not honored and has loopholes to get out of it and therefore doesn't cost the company money on losses!WE ARE NEVER BUYING FROM THEM AGAIN!

Review about: Sealy Diamond Select Plush.

Review #891050 is a subjective opinion of a user.

Reason of Review / Monetary Loss Warranty issue / $1999
Preferred solution Let the company propose a solution

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Oakland, California, United States #1288781

And they charged $40 to come inspect the mattress.While the inspector agreed there was a bad impression in the mattress, the contract states that whatever is said by that inspector has no bearing on the warranty company's decision which was that such sagging was to be expected after two years.

Not with a ten year warranty! The store manager gave me the runaround (seeming to be very nice).

She had a copy of the report and only would agree to work with us on a discount toward buying another bed.Never at Sleep Train.

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