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Question:
#60785

Is there a Quality Flaw? The ball crushed on firts day after about 30 swings.

The ball crushed on first day of use after only about 30 swings, this is my 2nd attempt to contact, your 1st response was..."someone will contact you within 72 hours" which has passed. I have already provided photos of the failure.

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Answer:
by #1974767


According to Sklz warranty policy any product will be free of defects in materials or workmanship for 365 days from the date of purchase. Your proof of purchase will be required part of the warranty process. Contact Sklz customer service via email at caorders@4implus.com or by phone at (800) 387-9538 .

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Question:
by Mark G Sbp #60220

Is the ball on the golf swing trainer faulty?I received the golf swing practice unit (SKLZ>) Pure Path - After only one day of practice swings - maybe 30 swings if that - the ball is severely damaged at the impact point. I can't imagine this is by design and would expect that this ball would sustain many many impacts before eventually breaking down and needing replacement..

There is also no reference to "replacement balls" in the product paperwork even if they were designed with very limited life expectancy. (That has to be more than one day though).

I have photo's of the damage. The unit was purchased on-line from a retail chain.

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