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Contact SkinCeuticals Customer Service

SkinCeuticals Phone Numbers and Emails

Toll-Free Number:

  • (800) 771-9489
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SkinCeuticals Email:

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How to Contact SkinCeuticals?

Most Popular Number:

(800) 771-9489
Total calls: 11 Issue resolved: 1 Last call: Apr 8, 2025
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PissedConsumer Reporter

The SkinCeuticals phone number, 1-800-771-9489, is the only active toll-free helpline for all queries and concerns. Clients can call this number for help Monday through Friday between 9:00 AM and 7:00 PM EST. This is recommended for help checking order status, memberships, rewards, terms and conditions, and security concerns. You can also call SkinCeuticals customer service for matters or information related to shipping, returns, purchases, e-gift cards, auto-replenishment, and other general and technical issues. Reaching out between the SkinCeuticals support hours will ensure efficient assistance and an exceptional experience.

No SkinCeuticals contact email is available for customer service. However, users with legal and DMCA inquiries can request assistance via dmca@loreal.com between business hours. A written alternative to the SkinCeuticals email for customer support is to submit an online request. To do so, fill out the form on the company website's Contact Us page and submit it during business hours. After reviewing it, the SkinCeuticals support team will respond within two or three working days.

Clients with critical and complex matters can consult the SkinCeuticals headquarters in person for better assistance. The complete address is SkinCeuticals, 50 Connell Drive, Berkeley Heights, New York, New Jersey 07922, United States. SkinCeuticals customer service is also available in around 150 flagship clinics across the country. The details of these clinics are available on the official website. For instance, customers in New York can visit the SkinCeuticals address, 1231 Third Avenue, Suite A, Suite A, New York, NY 10021, for services. To meet the company representative in California, visit the SkinCeuticals SkinLab at 73560 El Paseo, Suite E, Suite E, Palm Desert, CA 92260, between business hours.

To consult the company agents online, open the SkinCeuticals website in your browser and click Contact Us on the homepage. That will direct you to a form that connects users with the company agents Monday through Saturday between 11:00 AM and 11:00 PM EST and Sundays between 11:00 AM and 4:00 PM EST. During these hours, complete the form by providing your full name, email, phone number, subject of concern, order number (if required), and comment. Once done, click on Send Message, and expect a response within a few hours or days. Customers can also reach out via the SkinCeuticals chat or benefit from online resources for self-help.

SkinCeuticals Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    79% phone 21% email
  • The best phone number to call SkinCeuticals is 8007719489.

  • The longest wait times are on Tuesday, while the shortest are on Friday and Wednesday.

  • People call SkinCeuticals mainly because of product/ service, request for information and activation/ cancellation.

View full overview ›
PissedConsumer Club

Contact Information

SkinCeuticals Website:

SkinCeuticals Help Center:

Corporate Office Address:

SkinCeuticals
50 Connell Drive, Berkeley Heights
New York, New Jersey 07922
United States

SkinCeuticals Rating Based on 1 Review

Rating details

1.0
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Summary of SkinCeuticals Customer Service Calls

11 TOTAL
CALLS
00:00 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call SkinCeuticals?

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Order delivery problem”

Product/ Service Question:

  • “I ordered a product and have not received it yet.”
  • “Expiration date”

Request for Information Question:

  • “About my order”
  • “Place an order”

Activation/ Cancellation Question:

  • “Having trouble canceling subscription online”

Refund Question:

  • “Refund”

Compare SkinCeuticals Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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