Sittercity - Horrible billing practices. Very deceiving.

26 of 86 Sittercity reviews

The product solution selection page gives you an option for 1, 3, or 12 months.Which leads you to believe you are purchasing a 1,3, or 12 month subscription.

I signed up for, what I thought, was 1 month.

Then, I received emails every month stating: "We were not able to process the payment for your Sittercity subscription. To avoid closing your account, please update your credit card information."

Since I didn't want/need the service and I didn't want them to bill me, I never updated my account. I finally checked a credit card I never use and they have been autobilling me for a year. No indication I was on an autopay nor were they sending me any receipts.

I feel very taken advantage of.I did win 3 months back but will never be using or recommending this service again.

This review is a subjective opinion of a user.
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More Review Details

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
Product or service
Review category
Professional Services
review #849498
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26 of 86 Sittercity reviews

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