Customer service was HORRIBLE. Had to repeatedly email to get anything done. It took 3 months of constant harrassment to get stones back. They would repeatedly email me with all kinds of excuses as to why they weren't cutting my gems, or why they hadn't sent them.
Sent rough stones to be cut, but it did not appear that we got back
the right amount of stones compared to what we sent over.
DON'T USE them if you can find someone else!!!
If you have gems that you really value I would not send them to these guys! Find someone else.
More Review Details
- Monetary loss:
- Product or service
- Stolen Stones
- Review category
- Luxury / Jewelry