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I purchased the Sitelock basic annual plan for $19.99/year through Bluehost on a new website ... it was a last minute "add on" to my hosting plan, so I thought it would be good idea.

Three months later I receive an email that my website was infected with malware and I would need to upgrade to the $39.99/year plan in order to clean the site and keep the Sitelock logo, to which I agreed. A few days later, I received a phone call and several emails that they needed to clean the site and remove the malware, but with no written confirmation as to the total cost for this service. They asked for my login information to my bluehost account in order to "complete the clean", then proceeded to change my DNS settings to go through their firewall, then charged my credit card $120 for the next two months. When I saw the charges on the first month several weeks after the so-called "***", after many emails and phone calls, Sitelock representatives could never produce anything in writing confirming that I had approved or agreed to these charges, nor a breakdown of exactly what the charges covered.

They tried to scare me into keeping the service and told me my website was primarily being visited by "dozens" of hackers in Russia and the Ukraine (which is a lie according to my Google Analytics), and that they would continue to *** the site now that it was found to be vulnerable, so I needed to keep the services to prevent this from happening. Heavy pressure tactics were used (over the phone only, of course ... never in writing) when I tried to cancel from two different representatives until they finally told me that I would be charged $300 if I cancelled because it was a monthly plan for unlimited "cleans" and they had already cleaned the site once (again, nothing in writing showing I had agreed to this $120 "recurring monthly plan" in the first place). I finally had to dispute the charges through my credit card and cancel the card completely.

What a scam!

DON'T pay for this ... you can get the same protection by learning how to use Google Analytics and Google Webmaster Tools (you can block unwanted hackers).

Location: Austin, Texas

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I had the same experience with SiteLock. They called me after 3 months with scare tactics about malware and needed "cleans" to my website.

They said I had to pay like $300 or else it would wreck my site.

I cancelled with them immediately. What a scam!

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