Not resolved

Nov 2016 I hired SiteLock (via BlueHost web hosting company) for 6 months at $99/month to protect my high school memorabilia web site.It was a 6 month commitment and paid with my AMEX card.

Each month Sitelock billed and AMEX paid. After 7 payments/months I called AND emailed numerous times to cancel my account. No response from Sitelock except one rep who emailed me to " call back at regular business hours (M-F)". Well, after 4 calls (over 2 weeks) to billing (always got VOICE MAIL and no call backs), I finally called main # and argued my way into finally talking to billing (main # also got billing voice mail and I insisted they try again).

BILLING REFUSED TO CANCEL, putting me on hold 3 times (total of over 31 minutes!!!!), and stating (1) I hadn't fulfilled my contract (I had), and, that (2) I needed to call back exactly at the billing anniversary DAY because that's what I had agreed to in order to cancel at the required 30 day window. !!!!!! MY CURRENT CALL WAS NOT GOOD ENOUGH TO CANCEL in the future even though I had paid 7 months (they said 5) already. AMEX verified the 7 payments.

And so I asked AMEX to stop all bills from the SiteLock people as I have proof from AMEX that I paid as required. SiteLock treated me VERY badly... and looking for on-line reviews (including youtube) verifies that I'm not the only one.

It seems that the only good reviews are from co-marketers of their product.NEVER AGAIN!!!

Review about: Sitelock Website Security.

I didn't like: Fraud with contract, Poor service.

Review #1057211 is a subjective opinion of a user.

1.4
Value for money
Diversity of Products or Services
Customer service
Privacy and Data Security
Website
Usability
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Billing Practices
Price Affordability
PRODUCT OR SERVICE Sitelock Customer Care
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / $100
Preferred solution Deliver product or service ordered

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