Sacramento, California
0 comments
100% full

I found Sitefix.us on Fiverr.com and inquired about a customer Shopify website build. They were very quick to reply and direct me off of Fiverr.com to their website where I was asked to purchase their Premium Store Package. Lots of these web dev companies offer services like this, and the site was nice so I trusted them. Not a good idea...

It started off great. Easy to pay, they set me up with access to their project management system (also typical for a web dev company like this), and they even created tasks. They said my project would take 5 days (really fast), and they agreed to set up a scheduled call to discuss the project. This is where it went down hill...

They missed the call and never rescheduled despite my several attempts over the next few days to reschedule. They never delivered a single piece of work over the period of 3 weeks, they never once updated me on my project, despite my emails and many attempts to communicate, and they only responded to me twice with stuff like:

Reply 1:

Hi this is Cathy from customer support, we need some more hours to get all our customer requests properly solved, we are working to have this fixed as soon as possible, all requests will be solved and replied in 24-48 hours since they are received, we appreciate your patience.

Best,

Catherine

SITEFIX

https://sitefix.us

Reply 2:

Hi Kyle, again, please wait until we can process your request.

We are a legal company SITEFIX CONEXXIO LLC registered in Delaware, US.

You are not being scammed, we work for more than one freelance agencies where all our reviews are 96-99%+ positive.

There was work finished for you, even we process your refund we'll be delivering the work made just in case you change your mind about it / us.

All requests need 24-48 hours to be processed,

Thank you for your patience.

Best,

Natalia Guardia

Today I have still had no resolution, nor have I received any work for the $400 I paid online to this company. Avoid at all costs... they are likely an overseas team using a U.S. address for a rent-a-space office in NY, incorporate in Delaware (many LLCs register in Delaware because it's really cheap). Their reviews are likely fake and from what I can tell (after digging a bit deeper), the company has not done any other reputable work... my bad for falling into this trap.

Review about: Sitefix Us Premium Store Pack.

I didn't like: Communication, Never got a refund for the work they never deliverer.

Review #731996 is a subjective opinion of a user.

1.0
Staff
Exchange, Refund and Cancellation Policy
Billing Practices
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problem with delivery / $416
Preferred solution Full refund

Had an Experience with Sitefix US?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Interlogy.com  JotForm.com Ripoff Artists and Liars! Jotform "I purchased a membership script from Interlogy.com (Now being redirected to JotForm.com although they are the same people) called Profile Manager Premium. No support (though it was promised on the..." Read more Wp Ninjas - Wordpress Ninja Forms Support Team Fails At Customer Service and Support Wp Ninjas "If anyone is out there looking for a way to add a layer of engagement to your wordpress theme that will require users to enter data, email capture, and form,..." Read more HIBU v Certified Public Insurance Adjusters CASE INFO: NYS Nassau Supreme Index No.: 01309-13 Hibu "My adds were always in column alphabetical listing (C), which I was usually close to the top and supplemented my add with bold and or larger 1HS to 2HS ads..." Read more Jdog Enterprises - J Dog Enterprises posted access to my home address on their revenge site Jdog Enterprises "J Dog Enterprises uses the abused to make money on the internet. They are part of a website called Dating Psychos, which allows hurt people to anonymously post anything about..." Read more NEVER BUY SKECHERS--shoes fall apart and company ignores Skechers "I have a pair of skechers sneakers with very little wear, as can be seen on the attached images. After just a few weeks of minor wear, the bottom portions..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more BEWARE: Don Juravin inventions are proven scams by the US Government Don Juravin "Please be careful and do your research everyone because these products are proven to be harmful. I bought into Roca Labs and went through the horrible process of becoming "qualified"..." Read more The Usa Nursery - $17 dead sticks The Usa Nursery "I ordered 2 3-4 foot Russian olives on May 15, 2017, After my own Russian olives died following an ice storm. I finally received them on May 25th. I received..." Read more