100% full Not resolved

Update by user Jul 12, 2016

I'm going to file with the BBB

Original review posted by user Jul 11, 2016

More 4

i purchased a Simplehuman butterfly lid step trashcan for $120+ ,I bought when we was renovating our kitchen to have it when we was done. so i had the can sitting around for almost a month before i ever opened the item.

when i did open it there was 2 huge dents on the sides and the main thing is the lids were pinched together and don't want to function and paint is scuffed off and the inside of the can has gouges in it from the lids being pinched it. You can tell the can is brand new and i have pictures of it still sealed in the factory plastic and it still has the tags on it and the stickers so you can tell its brand new, i also have the brand new garbage bags and manuals ect in the can, clearly never used and I ALSO EVEN REGISTERED THE CAN ON SIMPLEHUMANS WEBISTE WHEN I BOUGHT IT , YES I REGISTERED IT . When i opened and discovered the damage i took the item back to the store i bought it from and they told me it was past their return date and was a factory warranty issue .

i message simplehuman for an exchange and tell them my situation with the store and they tell me its not their problem that i need to handle it with the store and i explain even so that i bought it from a store it is the store SELLING SIMPLEHUMAN ITEMS FOR SIMPLEHUMAN they are still REPRESENTING SIMPLEHUMAN .

Either way they kept saying they aren't reliable , and because i bought it at a store they aren't reliable , and then it changed to they needed to know the store i bought it from, then after they confirmed that they wanted a order number i gave them my receipt and still no info on how to exchange , i will be filing with the BBB TODAY !

Review about: Simplehuman Butterfly Step Trashcan.

I didn't like: Customer serivce questioning me like im a liar or thief, Customer service questioning me like im a liar or thief.

Review #880409 is a subjective opinion of a user.

2.0
Price Affordability
Warranty
Reliability
Style and Design
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Customer service
Value for money
Product or Service Quality
Staff
Delivery Service
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Warranty issue / $120
Preferred solution EXCHANGE DEFECTIVE ITEM

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