Simons Shoes Phone Numbers and Emails

Customer Service Number:

  • (617) 277-8980

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Simons Shoes Return Policy
Simons Shoes want to make it easy for The User of Website to return or exchange an item purchased online. Use the original packing materials to repack The Client's item in the original shipping box, or one like it. The User of Website may also choose The Client's preferred shipping service and pay the return shipping fees directly. Returns from Alaska, Hawaii and APO/FPO must be sent via Postal Service. Simons Shoes will place an order and ship The Client's new size/shoe right away, and credit The User's card for the original purchase as soon as receive The Customer's return. Simons Shoes will need to charge the purchase price for the new item(s) at shipping. Purchases made on, through Simons Shoes on, by mail, phone or in-person at Company's Brookline boutique may be returned in-store for fast, friendly service. Email The Company a note, The User of company servicesll have an answer to The User's questions within 24 hours.
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Simons Shoes Delivery Policy
FREE STANDARD SHIPPING IN THE U.S., ALL THE TIME. International shipping charges and delivery times vary by location. Shipping options and rates will be displayed during checkout. Please note, The Customer are responsible for any duties or customs fees incurred upon entry into The User's country; it is unfortunately beyond Company's jurisdiction. Shipments to APO/FPO addresses require additional processing time after delivery to the military post office. Expedited orders shipping to Alaska and Hawaii require 1 additional day to deliver. Rural domestic addresses require 1 or more additional days to deliver. Gift Cards are available online. International customers cannot purchase or redeem Gift Cards online at this time. In Company's continued effort to minimize waste and lessen Simons Shoes's' impact on the environment, please note that The Customer's order may arrive in a slightly used shipping box.
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