Contact Sierra Customer Service

To reach Sierra customer service via email, use one of the two published addresses to submit your request. Users with general queries and concerns can email customerservice@sierra.com for assistance between Sierra's support hours. Those reaching out for media-related inquiries can write to sierramediainquiries@tjx.com. Clients must note that responses to requests submitted via the Sierra emails are not immediate and can take two or three working days. Hence, it is not a feasible method for urgent issues and inquiries. You can instead use the Sierra contact number for a quick response in such cases.

Customers reluctant to discuss their issues online can meet Sierra's business agents in the company headquarters for better assistance. The address is Sierra Trading Post, Inc., 5025 Campstool Road, Cheyenne, Wyoming 82007, United States. Consulting Sierra's corporate office by letter or in person is best for issues that are too complex to resolve online. Those with general queries and concerns can also do so for better assistance. However, being time-consuming, it is comparatively less feasible than seeking Sierra's help via call for urgent matters.

Sierra's business hours are between 7:00 AM and 4:00 PM MT, Monday through Friday. Clients intending to consult the Sierra address in person can also do so between these times for efficient assistance. While the agents might not be available to respond efficiently to a request on weekends or after working hours, users can still email their concerns and wait for a reply during working days.

To consult the company agent via Sierra's chat, visit the official website and click Customer Service on the homepage. That will direct you to the respective option on the new page. Click that and follow the prompts to initiate a conversation with the customer service team. The Sierra website also features other consultation options, including emailing and calling the company agents for different purposes. Those requesting to opt out of selling their personal information to other businesses can click the relevant link to email the respective agent while writing "Do Not Sell" in the subject line. Users can also relay media-related concerns via the specific Sierra contact email on the same page. However, it is important not to include sensitive or personal information like your social security numbers, credit card numbers, or passwords when emailing or consulting via live chat.