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Contact Shout Factory Customer Service

Shout Factory Phone Numbers and Emails

Toll-Free Number:

  • (877) 366-3293
    CCPA Inquiries
Call customer service
Send Message

Customer Service:

  • (310) 979-5880

Shout Factory Emails:

General Info
The Studio Ghibli Collection
Jobs/ Career
Media
Press Inquiries, Press Inquiries
Is this your business?

Shout Factory Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    84% phone 16% email
  • The best phone number to call Shout Factory is 8773663293. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Monday and Sunday. The average call time is 1 minute.

  • Be prepared for the call as Shout Factory may ask you for the following information to identify you as a customer: social security number, email or phone number.

View full overview ›

How to Contact Shout Factory?

Most Popular Number:

(877) 366-3293
CCPA Inquiries
Total calls: 14 Last call: Nov 18, 2025

Shout Factory customer service phone number is 877 366 3293. The telephone number serves for the solution of CCPA inquiries. The other support number of the customer care department of the company is 310 979 5880. The Shout Factory phone number is available Monday through Friday from 9 a.m. to 5 p.m. PST. You can call within the operation time to communicate with the support team members and decide on the important issues you have.

Shout Factory email is info@shoutfactory.com. The mailing box serves to become aware of the last releases and the conditions of their usage. You can send a written request to the email to get to know about the availability and special offers.
Whether you are interested in a career in the company, turn to the internships@shoutfactory.com. The marketing questions can be sent to the press@shoutfactory.com. The Shout Factory support considers requests in 2-3 days and provides answers to your email.

Shout Factory address is 1640 S. Sepulveda Blvd. Los Angeles, California 90025 United States. This is the location of the Shout Factory headquarters. To get in touch with the other office, use the address 1705 W. Jefferson St. Louisville, KY 40203. This location serves to consider questions connected to the returns. Use the mailing addresses to communicate with the Shout Factory customer service in a written way.

Shout Factory website offers you to use the online chat. Open the site and press the black icon of the Shout Factory live chat. The chat allows you to find fast answers and information about the services or solve the issues you have.

PissedConsumer Club

Contact Information

Shout Factory Website:

Shout Factory Help Center:

Corporate Office Address:

Shout! Factory, LLC
1640 S. Sepulveda Blvd.
Los Angeles, California 90025
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm (PST )


Return Address:

Clark and Riggs

Attn: Shout! Factory Returns

1705 W. Jefferson St.

Louisville, KY 40203

More contact details

Shout Factory Rating Based on 6 Reviews

Rating details

1.3
more details
Website
Delivery Service
Customer service
Product or Service Quality

Rating stats

Rating trend

How Good is Shout Factory's Customer Service?

Courtni Dwl
Courtni Dwl
Feels Disappointed | Apr 16, 2025

I emailed them with my concern two separate times. On both occasions they let me know that they were absolutely, positively not going to assist me in any way whatsoever. Actually somewhat rude about it, in my opinion.

Read full quote
Amarissa Eld
Amarissa Eld
Feels Satisfied | Feb 03, 2024

So I purchased a Film from Shout Factory.
About August 23 2017.
I lost The DVD to My Sony Blu-ray Player.
Can you Help Me?
Please.
-juan.jose.solorzano

Read full quote

Summary of Shout Factory Customer Service Calls

21 TOTAL
CALLS
01:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shout Factory?

Request for Information Question:

  • Both phone numbers provided were auto answered. And in no way, shape, or form allowed any further assistance or communication.
  • “Question about slipcovers”
  • “I want to speak with a person about a question”

Shipping and Delivery Question:

  • “Wrong address”

Product/ Service Question:

  • “Purchase.Failuer”

Other Question:

  • “A suggestion for Shout Factory put out a tv show not on dvd yet”
  • “To promote idea”
  • “An oder”

Compare Shout Factory Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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