2.4K views 29 comments
Not resolved

I ordered $4400 worth of kitchen cabinets from Frank Lamark and they were never shipped and I didn't receive a refund. The fake website looked real, the ordering was easy and he was a very smooth talker. Once Frank Lamark got my money and as the weeks passed my cabinets never arrived. So I kept calling Frank Lamark but my calls weren't returned. When I emailed him a few more times he finally sent me a tracking number that didn't work, it was fake. I emailed some more and he wrote that the order would be delayed because of the "many" orders they were processing at the time.

After a month Frank Lamark stopped replying back to my emails, he never called me back from my dozen or so voice mails. I eventually did a search for Frank Lamark Fraud and realized (too late) from all the complaints on the Internet that his business model is to take money from people, then ignore them for as long as it takes for them to "give up", free money for Frank Lamark.

As a disabled Veteran that fought in the wars for this country, it's sad that I'm on a limited income to start with, and then to have someone like Frank Lamark take advantage of me and strip me of 8 months of savings so that now I can't upgrade the kitchen for my wife and kids, I have to start all over, find a real RTA cabinet company or downgrade and go to Home Depot and buy what I can afford.

This is America, yet Frank Lamark roams free to pillage and plunder and steal, he only cares about himself by stealing from others and his greed allows him to forget about those of us that served with pride for this great country and are not millionaires that can afford a $4400 loss which to me and my family is huge. I complained to the FTC so I'll see how that goes, what else can I do.

I included Frank Lamark mugshots located from a post at a complaints site so you can see who you're dealing with. I wish you luck, it didn't work out for me and my family.

Review about: Rta Kitchen Cabinets.

I didn't like: That my refund was not sent to me, That the company has not responded to my request for my refund.

Review #954195 is a subjective opinion of a user.

1.0
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Value for money
Website
PRODUCT OR SERVICE Delivery Service
Reason of Review / Monetary Loss Problem with delivery / $4400
Preferred solution Full refund

Had an Experience with ShopRTACabinets?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1255599
No one should do business with ShopRTACabinets. I only received half of my order 3+ weeks later than they promised. I was told that their cabinets get lost during shipping all the time and that they simply replace the cabinets with no questions asked. When comparing what ShopRTACabinets said they sent with what UPS said was actually sent, the differences were staggering. I received 3 shipments from ShopRTACabinets and they told me all three times that all the items were sent. Before I received the last 2 shipments from ShopRTACabinets, I called UPS and was told what was actually shipped from their distributor, and co-conspirator Cabinet Mania in Milwaukee, WI, and both times the UPS manifest differed greatly from what ShopRTACabinets told me was sent. In one of the shipments, ShopRTACabinets said they sent me the remaining 30 items I was missing, but the UPS manifest only showed that they had sent 1 item. I made several email and verbal requests for ShopRTACabinets to send me their shipping manifest and they refused or did not reply.
After over 40 emails, countless phone calls, and 3 shipments, they were not able to send me my complete order. ShopRTACabinets eventually said that they could not get the missing cabinets for at least 2 months. I had to cancel the remaining part of my order. I was told they would send me a tally of my refund the next day. When I did not hear from them, I sent 2 more emails and made several calls that did not get answered.
It has been over
... Show more
Bugdout
#1252433
This is Bugdout again and my refund check locked up my bank account for 8 days and the check was no good. I have still been trying to get a refund or cabinets and they stopped answering my emails again 3 months ago. I have filed a claim with the Illinois Attorney Generals office to try the legal system for my refund.
Jamison
#1252429
Frank I think you're blaming this Scott guy because he exposed what your doing to people on his research page.
http://www.peopleferret.com/frank-lamark-research.htm
I just don't think it is possible for one dude to make hundreds of posts on dozens on sites, plus over 100 complaints at the BBB, I can't even pull that one off. I checked his page about you and I didn't see any affiliate links or ads you talked about so I don't know how he can money from that. If he's running a business then he'd be getting visitors from paid advertising or Google searches or some other way, that's what I would do, not a few measly people from some lone complaint site like this or any other complaint site.
Anonymous
Mchenry, Illinois, United States #1249869
Complaint #1249690 Below is Fake. If it is real they would have put their name or order number. Find something more to do with your time Scott.
Anon
to Anonymous #1251084
You have no soul Frank. As they say what goes around comes around. What's funny is if you actually sold real cabinets you would probably be making more than your scam.
Anonymous
#1249690
This company took $ directly from my bank account, but provided no product or refund.
I ordered kitchen cabinets from ShopRTACabinets.com on 5/26/14 and paid just under $6000. Their website looked good, with great customer ratings. They do not take credit cards, but only direct bank account payments. The website promises delivery in 2-5 weeks. The cabinets were not delivered in that time, and it was almost impossible to reach anyone there to ask for status updates (we have placed upwards of 20 phone calls to the company, but someone named [name] has only answered 1 time). They responded to our email messages twice that the cabinets would ship out the "next week" and once they even responded that the cabinets had already shipped. However, no cabinets ever arrived. Eventually we cancelled our order on 8/12/2014 (through our attorney) but they never responded that they received our cancellation until I complained to the Chicago area BBB (btw, check the complaints for this company and it's affiliated company, Cabinets Direct, both have grades of F for similar issues). The message from Shop RTA Cabinets, via the BBB, was that we would receive our refund within 30 days (as promised on their website). That never came. When we complained again through the BBB, they vaguely responded that they would send the refund "ASAP". We responded that we wanted a date the refund would be sent, but they never responded to the BBB or us after that. It is now 10/28/14 and we have yet to receive
... Show more
Bugdout
#1246853
This is Bugdout again and my refund check locked up my bank account for 8 days and the check was no good. I have still been trying to get a refund or cabinets and they stopped answering my emails again 3 months ago. I have filed a claim with the Illinois Attorney Generals office to try the legal system for my refund.
Anonymous
#1246644
Ok, I'm tryting to get incontact with Frank LaMark...
please send my refund.
i sent numerous emails and left a million voicemails and no one responds. i have politely asked to please send my Refund and no one tells me the status. only in the beginning they said my order would be shipped the "next week" over 3 times. i had an account online and they have deleted it. i made an order for cabinets for my kitchen and two bathrooms. They charged the check and took the money from my bank but i still dont have my cabinets. And reviews on their website are way different than the negative reviews on BBB and anywhere you google. All i want is my refund., ive been without a kitchen and bathroom for over 5 months and they ruined my thanksgiving, my daughters birthday party plans and christmas. I have a 4year old and a 2 year old and its impossible to be without a kitchen or bathrroms. please email me back or call me.
Kathy
#1244957
I ordered my cabinets from frank and never got them then the order was delayed because of inventory. He said they will ship and weeks later and no cabinets. I mailed and got a tracking number but it didn't work then I mailed some more then after a month I got a freight shipping number, when I called the shipper they said there is not no order and the number is not in there computer. Kept emailing and calling and no answer never got my cabinets and got no refund.
Kathy
to Kathy #1244959
sorry, I did something wrong it came up 2 times

You May Also Like

" This is a summary of the various experiences at Dreams Punta Cana. It may be out of order but I did my best. When we arrived on April 22nd, ..." Read more
"US Hole in One is an Internet Scam. I know I worked there. The place was such a dump and was practically condemned. Poor lighting. I was duped into believing..." Read more
"Avoid doing business with financial consultant /analyst Matthew Smith and his company Matthew John Smith LTD are located in London United Kingdom. I was going to hire Matthew Smith for..." Read more
"We ordered cabinets in July 2015. Took 6 months before the cabinets came, and two pantries were missing. Numerous emails went unanswered, disconnected telephone, etc. Finally a few weeks ago..." Read more
"I order a light pink dress and received a peach one instead. I tried returning it and shipping cost to China was $37.70 more than the dress. I contacted company..." Read more
"In January of 2016, I signed a two (2) year contract with Comcast for Triple play. I was on Double play prior to that but they encouraged me to move..." Read more
"Delivery co cut the love seat an left at my home did not notice until they left.... I am still working on my delivery return fee. Through our local tv..." Read more
"I'm calling regarding an item that has been in review for a refund by your department for several days now. Other than the fact that the item was misrepresented on..." Read more