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ShopNational Phone Numbers and Emails

Toll-Free Number:

  • (800) 433-0580
Call customer service

Customer Service:

  • (800) 480-4673
  • (843) 494-3939

ShopNational Email:

customerservice@shopnational.com
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ShopNational Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    70% phone 30% email
  • The best phone number to call ShopNational is 8004330580. 61% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday.

  • People call ShopNational mainly because of request for information, return/ replace and product/ service.

View full overview ›
PissedConsumer Club

Contact Information

ShopNational Website:

ShopNational Help Center:

Corporate Office Address:

National, Inc.
400 National Blvd.
Lexington, North Carolina 27294
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00 am to 11:00 pm EST

Saturdays: 8:00 am - 11:00 pm EST

Sundays: 1:00 pm - 9:00 pm EST

More contact details

ShopNational Rating Based on 10 Reviews

Rating details

2.4
more details
Delivery Service
Diversity of Products or Services
Value for money
Product or Service Quality

Rating stats

Rating trend

How Good is ShopNational's Customer Service?

Aolanis Kdc
Aolanis Kdc
Feels Disappointed | Jun 20, 2025

Next thing I knew, they asked for my credit card
Info without buying anything

Read full quote
Ulonda Lbh
Ulonda Lbh
Feels Disappointed | Feb 05, 2024

I order one or two items. They have been fine.
BUT! ——- I cannot reach them by text or by phone!! I want to reorder an item. It is very ANNOYING! If they are out of business, they should make it clear! “Not in service at this time!” Is unacceptable!

Read full quote
Massiah Gsy
Massiah Gsy
Feels Disappointed | Apr 18, 2023

all i want to is get off your mailing list. that seems to be impossible given your ineffective approach to customer service.

Read full quote

Summary of ShopNational Customer Service Calls

49 TOTAL
CALLS
00:00 AVG CALL
DURATION
7% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShopNational?

Request for Information Question:

  • “I want to place an order”
  • “Request catalog*”
  • “Checking to see if a return item was received”

Product/ Service Question:

  • “Purchase”
  • “When is your server going to be up”
  • “Not access to internet page”

Return/ Replace Question:

  • “To change address”
  • “Return”
  • “Exchange”

Shipping and Delivery Question:

  • “Haven't received my order from January 2024”

Other Question:

  • “Need catalog”
  • “Talk to them!”
  • “Make an order”

Compare ShopNational Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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