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I purchased an item from wollcotts.co.uk. When the item never arrived I did some investigation and quite a few people had been caught out by a scam.

The website had been setup using Shopify. I sent Shopify details but I was underwhelmed by their response and speed of response. They asked fore more details even though I believed I had provided sufficient for then to investigate - meanwhile the clock was ticking for other people who may also have been caught out by the scam.. investigation.

It would seem (from my experience) that they don't undertake much (if any?) vetting. The website was eventually taken down.

The UK police got involved and a suspect has been arrested. We are waiting to hear the outcome.

Reason of review: scam.

Monetary Loss: $70.

Preferred solution: improved vetting of people setting up websites using Shopify.

Shopify Cons: Being scammed.

Location: Southampton, Southampton

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