Update added by user Dec 03, 2015
As I was packing up the sneakers to return, I noticed a card in the box. They have the audacity to include an old advertising card in the box which still says free shipping and free returns every day. Unreal!
Original review posted by user Dec 02, 2015
I just went to return 2 pair of sneakers I purchased from Shoebuy, only to find out about a new "restocking" fee they instituted.I called up, and they are worthless.
My family is loyal customers, but not anymore.
I asked them how customers were supposed to know about it, and they said it was changed on their website. Of course when I asked why they couldn't simply just send an e-mail to all customers of their MAJOR policy change, I got silence.
As I've seen online, they have lost MANY customers over this change, and unwillingness to accommodate loyal customers.So long Shoebuy.
More Review Details
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- Hidden cost restock fee that no one mentioned
- Refund policy
- Return policy
- Getting screwed out of 14 dollars
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Review category
- Footwear and Clothing
Author wants to be contacted by the company. Learn more ›