Cincinnati, Ohio

There are two types of companies: Those that thrive on a loyal customer base by keeping their customers happy, and those that rely on a constant in-flow of new customers because they refuse to take small hits for customers now in order to make a profit off of them in the future.This company is the latter.

If a pair of shoes have only minimal discoloration on the soles and they are otherwise in perfect condition, just let people return them... Many shoes tend to hurt my feet but I have never had this problem with moccasins. I wore these for a few hours and decided they were too uncomfortable so I attempted to return them.

They wouldn't let me because it's "against policy".Needless to say, I won't be shopping here any longer.

Review about: The Shoe Dept Return Policy.

Review #718777 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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Shoe Dept.'s return policy is for unworn merchandise, and these are clearly worn.

If you dont' like a company's return policy, then don't shop there.

The point of the policy is so that the returned items can be resold.Would you want to buy these shoes?

to Anonymous Hamburg, Pennsylvania, United States #1257767

Don't be a douche' this return policy is terrible

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