Contact ShipMonk Customer Service

If you need to email ShipMonk customer service, drop a line at info@shipmonk.com. This is the email for general inquiries as well as consumer requests and concerns. For more convenience, you can also contact the company via social media platforms or live chat. If you would like to speak to a live customer service representative and discuss an urgent issue, contact ShipMonk by phone.

The company is located in Fort Lauderdale. If you need to mail the ShipMonk headquarters, send your letters to 201 NW 22nd Ave Suite 100, Fort Lauderdale, FL 33311, United States. If you don’t need immediate support or have documents that need to be sent by post, use this address for mailing.

Clients who want to contact the company via the ShipMonk website can do it via live chat or the contact form. The ShipMonk live chat can be launched by clicking on the “Chat” button in the lower right corner of the screen. If you want to proceed with the contact form, log in to your account and go to the “Contact Support” page.

The Shipmonk business hours are from 9 a.m. to 8 p.m. EST, Monday through Friday. The company usually takes about 4 business hours to respond to an inquiry, and all requests and questions received outside the regular business hours will be addressed the next business day. Please be aware that the company’s schedule may change because of public holidays.