ShineOn Phone Numbers and Emails

Toll-Free Number:

  • (833) 610-2030
Call customer service
Send Message

Customer Service:

  • (800) 360-9884
  • (727) 212-0288

ShineOn Emails:

Customer Service
ShineOn U
Legal
Disputes of Copyright
Media
Press Inquiries
Is this your business?

How to Contact ShineOn?

Most Popular Number:

(833) 610-2030
Total calls: 21 Last call: Sep 8, 2024

ShineOn is an e-commerce platform selling personalized products. They have published a toll-free helpline, 1-833-610-2030, to call for queries and concerns. Individuals can also contact ShineOn customer service at 1-800-360-9884 between office hours. To request seller support or learn how the platform operates, use the ShineOn phone number 1-727-212-0288 to message or call. This helpline is also active for assistance setting up and using the ShineOn account. You can also use this number to learn about the company's subscription and features, set up and use Shopify integration and ShineOn product page, and other third-party integrations like Customily, AnywherePOD, CedCommerce, and Amazon. ShineOn support is also available at this number to assist individuals with shipping, products, taxes, refund policy, cancellations, troubleshooting, and technical issues. People seeking efficient response can call between 9:00 AM and 5:00 PM EST, Monday through Friday.

The company has published several email addresses to contact for different purposes. People interested in e-commerce training from the company platform can request details at courses@shineon.com. The email address helpme@shineon.com is available to contact ShineOn customer service for assistance with general issues and concerns. Individuals can also write to support@shineon.com for similar purposes. Customers seeking to file copyright disputes can use shopify@shineon.com as the email address. For legal matters, email ShineOn support at legal@shineon.com. Lastly, if your purpose of contact is a press-related inquiry, email press@shineon.com during business hours.

People who want to share critical issues and concerns with the company agent can visit or send a letter to the ShineOn address, That's No Moon, Inc. d/b/a ShineOn, P.O. Box 20129, Saint Petersburg, Florida 33742, United States. Those seeking to arrive in person must make an appointment on a call beforehand for a better experience. Customers with general issues and concerns can consider contacting via the ShineOn phone number or email.

ShineOn Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • ShineOn Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    98% phone 2% email
  • The best phone number to call ShineOn is 8003609884. 44% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday.

  • Be prepared for the call as ShineOn may ask you for the following information to identify you as a customer: phone number or first and last name.

View full overview ›
PissedConsumer Club

Contact Information

ShineOn Website:

ShineOn Help Center:

Corporate Office Address:

That’s No Moon, Inc. d/b/a ShineOn
P.O. Box 20129
Saint Petersburg, Florida 33742
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm (EST)

More contact details

ShineOn Rating Based on 7 Reviews

Rating details

1.4
more details
Customer service
Discounts and Special Offers
Delivery Service
Exchange, Refund and Cancellation Policy

Rating stats

Rating trend

Summary of ShineOn Customer Service Calls

50 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call ShineOn?

Request for Information Question:

  • “Pre-sales question”
  • “Checking order”
  • “Question on necklace”

Account Question:

  • “Account”
  • “I added wrong account”
  • “Account issues”

Shipping and Delivery Question:

  • “Have not received order”
  • “Missing order”
  • “Did not receive package”

Cards Question:

  • “Reissue banking card”

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Defective item”

Staff Question:

  • “Speak to customer service”

Return/ Replace Question:

  • “I would like to talk to someone in regard to a too purchased online at the end of May to see if I can still return it & purchase it in a smaller size please?”

Payments and Charges Question:

  • “Have a charge on my bank card from your company need to know why”

Other Question:

  • “I didn't pick up my order”
  • “Want to know who sent my beautiful gift.”
  • “Using their platform to create aprons”

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