Austin, Texas
1 comment
Not resolved

On July 29, 2016 I ordered 2 adirondak Chairs & a table (made by Shine Company in Chino, CA). I finally received my 2 chairs today (but no table yet.) These were the chairs recommended by Jill's Steals & Deals on the Today Show the day before.

Both chairs had chipping damage to the paint. This allowed me to see the wood beneath. It is not Cedar wood as I was promised, but some other cheap soft wood. I rechecked their site, and the chairs (model #4617LG) are advertised as cedar.

I've contacted the company, but had no response. I want a full refund including shipping since I did not receive what I was promised. The chairs are made in China.

Does the Today Show stand behind what the promote?

I'm very disappointed.

Review about: Shine Company Inc Model 4617Lg.

Review #885741 is a subjective opinion of a user.

1.0
Staff
Diversity of Products or Services
Customer service
Product or Service Quality
Value for money
Exchange, Refund and Cancellation Policy
Website
Additional Fees
Price Affordability
Reliability
PRODUCT OR SERVICE
Shine Company Chair
Reason of Review / Monetary Loss Bad quality / $299
Preferred solution Full refund

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Anonymous
#1188076
Hi, I'm a customer service representative with www.Shine-Deals.com. We're sorry to hear that you received chairs with chipping damage to the paint. Please send me your customer information or transaction ID so that I may contact you directly to discuss a resolution. My email address is info@shine-deals.com
Thank you,
Adelina C.
www.shine-deals.com
(800)455-1730

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