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Contact Shell Federal Credit Union Customer Service

Shell Federal Credit Union Phone Numbers and Emails

Toll-Free Number:

  • (800) 388-5542
    Toll Free
Call customer service

Customer Service:

  • (713) 844-1100
    Call Center Available 24/7
  • (800) 442-4757
    Lost Or Stolen Credit Card
  • (866) 591-6803
    Lost Or Stolen Credit Card
  • (800) 528-2273
    Lost Or Stolen Debit Card

Shell Federal Credit Union Email:

Customer Service
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How to Contact Shell Federal Credit Union Customer Service?

Most Popular Number:

(800) 388-5542
Toll Free

The Shell Federal Credit Union phone number for customer service inquiries is 1-800-388-5542. You can also contact the Call Center for information and support at 1-713-844-1100. The professional customer care agents are ready to answer your questions about the company’s products and services and provide consultations on insurance and investments 24/7. You can use the same numbers to report a lost or stolen debit card or call 1-800-528-2273 for assistance. To report a lost or stolen credit card, dial 1-800-442-4757. You can also visit the Shell Federal Credit Union official website if the phone lines are busy to schedule a callback at a convenient time.

The Shell Federal Credit Union customer service email address is contactusemails@shellfcu.org. You can send your questions, concerns, and compliments to this email, and the customer care advisor will get in touch with you to provide information or offer ways to resolve the issue as soon as they investigate your case. You can also request additional information about the company’s services, rates, and details of insurance and investment programs. The same contact can be used to discuss the Privacy Policy and Data Protection inquiries. If you need assistance scheduling or canceling an appointment, email the Member Assistance Center representatives using this contact, and they will be ready to help.

The Shell Federal Credit Union headquarters address is Shell Federal Credit Union, PO Box 578, Deer Park, TX 77536-0578, United States. You can send official correspondence and documentation to this office. The customer service team is also ready to handle consumers’ questions, concerns, complaints, and suggestions sent to this address. If you have questions regarding the Privacy Policy, mail them to the Data Protection Officer. The Shell Federal Credit Union address to get in touch with the Supervisory Committee representatives is PO Box 237, Deer Park, TX 77536-0237, United States.
To find branches or ATMs near you, click the Branch and ATM Locations button at the top of the homepage.

The Shell Federal Credit Union customer support phone lines are available for information and assistance 24/7. The Lobby Hours are Monday to Wednesday, Friday from 9 a.m. to 5 p.m., Thursday between 9 a.m. and 5:30 p.m. and Saturday from 9 a.m. to 12:30 p.m. CT. The Shell Federal Credit Union Drive-Thru hours are Monday through Wednesday from 7:30 a.m. to 6 p.m., Thursday to Friday between 7:30 a.m. and 7 p.m. and Saturday from 8 a.m. to 12:30 p.m. CT. To reach the customer care operators via live chat, contact them Monday to Friday between 7 a.m. and 10 p.m. and Saturday from 9 a.m. to 5 p.m. CT.

Shell Federal Credit Union Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call Shell Federal Credit Union is 7138441100. 44% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Saturday, while the shortest are on Monday and Wednesday.

  • People call Shell Federal Credit Union mainly because of account, cards, payments and charges.

PissedConsumer Club

Contact Information

Shell Federal Credit Union Website:

Shell Federal Credit Union Help Center:

Corporate Office Address:

Shell Federal Credit Union
P.O. Box 578 301 E 13th St Deer Park
Deer Park, Texas 77536-0578
United States

Other Info (opening hours):

Additional Contact Numbers:

Lending: Fax +1(713) 844-1102

Accounting: Fax +1(713) 844-1146

Other Mailing Address:

P.O. Box 237

Deer Park, TX 77536-0237

Hours

Lobby Hours:

Monday-Wednesday9:00am - 5:00pm (CT)

Thursday9:00am - 5:30pm (CT)

Friday9:00am - 5:00pm (CT)

Saturday9:00am - 12:30am (CT)

Drive-Thru Hours

Monday-Wednesday7:30am - 6:00am (CT)

Thursday-Friday7:30am - 7:00pm (CT)

Saturday8:00am - 12:30pm (CT)

Live Chat Hours

Monday-Friday7:00am - 10:00pm (CT)

Saturday9:00am - 5:00pm (CT)



More contact details

Fax:

+1(713) 265-4975

Shell Federal Credit Union Rating Based on 4 Reviews

Rating details

2.3
more details
Reliability
Diversity of Products or Services
Value for money
Discounts and Special Offers

Rating stats

Rating trend

Summary of Shell Federal Credit Union Customer Service Calls

9 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Shell Federal Credit Union?

Cards Question:

  • “My PIN number”
  • “Lost card”
  • “Card issues”

Account Question:

  • “Open new account”
  • “Account update”
  • “To help me get my account on my phone it is not working”

Payments and Charges Question:

  • “Pay my bill”

Request for Information Question:

  • “Information on my refinance home loan”

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