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Mary J Nkd

Can I change the size on my clothes

Top question

Hi guys I received my dress today and it’s too big can I change the sizes to small on my other order before it’s shipped out please? Thank you!

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Ann McDonald
Shopping Expert

According to the Shein return policy, you have 30 days to return the item that doesn't fit. Submit a ticket at the company's website, Shein customer service will contact you within 24 hours.

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Parul a

When will I get my refund

I returned one item 20 days before but till now I didn't get my refund.

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Ann McDonald
Shopping Expert


According to Sheinside refund policy, the company issues a refund to your SHEIN wallet if they are not otherwise informed to refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.

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Souad B Lgc

How can l get my order?

I have order some clothes via shein nearly 3 day from 19/10/2019 l live in lodon this is my order n HZK84615 I am going abroad end of this months please send me my orders Thanks for your time

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Tuan h Zdd

Log in to shein app

I cant log in to shein app with my face book why?it's showing password is wrong I'm sure my password is 100.plz I want my old account.there have some orders.plz do something for me.

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Lucy t Clw

Ask question

Can I pay Cash on delivery

Please! please !please !

Thanks

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Emma k Wia

Money

I ordered a bag set . I don't want anything else at the moment but will I be charged a monthly fee

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ritika t Era

return

I ordered a product from shein and i have a size issue so i want a size smaller than the delivered product, Kindly help me out by providing the customer excutive No. , so that i can contact the executive and process the Return and discuss further details..

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Patricia m Gdz

Return

Ph number please

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Jonee Cqv

Return

Where all do you have offices in India? and how do I get my refund in my bank account?

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Bernice Ziq

Hi

I just bought some blouses just released I have been over charge...

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mitali Wvh

exchange items

How i do the exchange of my items

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Sushmita B Lod

Regarding return of the Product

I ordered two products from shein and both of them have a size issue so i want a size larger than the delivered product, Kindly help me out by providing the customer excutive No. , so that i can contact the executive and process the Return and discuss further details.

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Anusmita S Fqj

not receiving the order

when you people are going to deliver my order? why it is taking so much time? at least you people can give aome updates relating to this na

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Arti s Jsv

Want to replace my order

I have ordered one dress on Shein , I have rcvd my order today but now I want either replace or returned the pcs. I wanted to know the procedure

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Vestal Ajm

i want to place an order but need halp. is there a phone # where I can talk to someone.

First of all, I need to see a complete list with pics of your tops. I picked out a number of them but I cant seem to get back to the page.

Also, would not take my password!!! HELP!!!!!

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Porfiria Ktz

I ordered one thing but no confirmation information and mails from ur side how do I know my order status

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Amaru Brk

Status of my order

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Katty Vyp

why does my order say it's processing?

i made a big order with like 10 things in it and my order was divided and is now being shipped in two separate packages but one package has one thing and the rest of the stuff is shipped in the other package. one package says it's paid but the other says it's processing.

but just because it say paid doesn't mean it was shipped so i also don't know how to tell if my order was shipped. please answer asap because it's been 3 days since i placed my order.

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Damario Jly

I completed my order but I did not see the email response from my order

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