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1.5
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Warranty
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A couple things you did well:

-Andrew and Ben are very helpful and knowledgeable sales people, they helped us a lot through this process

-Shea is getting a one star because of those people stated above

MANY things that need improvement:

-The loan person (Robert) needs to be changed, he made this process insanely difficult to the point where I didn’t even want to buy this house anymore, I was ready to walk out because of Robert, it is such a long and annoying process and they don’t even know what they are asking for, I refinanced my house before even paying my first payment, with zero closing costs, so I could escape this trap, if you want to refinance your house, go through “Five Star Financial ” and they have zero cost, go through Josh. They are based in Denver, and they close the loan within two days

-The biggest disappointment is that the kitchen is crooked, it is super noticeable, the granite countertops are not sealed

-The bathroom tubs are chipped

-Very poor job done on the railing, blemishes are everywhere, and there are random really deep cuts in the wood

-The bathroom vanity cabinet was broken

-The garage door makes a lot of noise when it opens and closes

-The sliding door was broken and we told our supervisor (Braden) almost a month ahead of the closing that it needs to be fixed and it wasn’t fixed even on the night before the closing and the closing had to be delayed so the door could be replaced

-One day when my family and I were looking at the house while it was being built and I was outside and the supervisor (Braden) was about to come in the house and asked me if my husband was inside and when I said yes, he literally ran toward his car and speeded away

-They give you the 10,000 dollars if you use their broker and that was the biggest trap, we ended up getting a higher interest rate than the actual market was at. We would have been so much better off if we had not taken that 10,000

-They really don’t want to fix anything if it is broken, they try to cover it up. Why would I be paying for something that is broken and then covered up. Some of the things in my home still are not fixed like the windows don’t shut properly. I am very disappointed about the service I was given.

-The electrician work was very bad, none of the light fixtures are secured properly, this is a safety concern for my kids

-The furnace makes so much noise at night that it is impossible to go to sleep

-The 3 way tandem garage is not useful because in the model there are a couple steps, but in our home there are 5 steps that take up so much space that you cannot even park a small car

-The main door paint job is trash, you can literally feel the dust in the paint

-A lot of the cabinets are broken, and it is a safety concern for my daughters

-Pantry shelving is loose as well as all of the other shelving in the house is wobbly and the nails are falling out

-The bathroom barker has tripped twice in the past month and the warranty people say this is normal but in my old home the bracer never tripped in 25 years.

-The fire door going to the garage does not close, you have to slam it, and then the entire house shakes, and it still doesn’t close

-I AM VERY DISSAPOINTED WITH THIS HOME AND THIS COMPANY, THIS COMPANY IS EVEN WORSE THAN RICHMOND, I PAID A LOT MORE FOR THIS HOUSE THAN OTHER COMPANIES AND MY NEIGHBORS, I AM NEVER GOING TO RECOMMEND SHEA TO ANYONE, I AM TELLING PEOPLE TO STAY AWAY FROM THIS COMPANY, MY KIDS ARE GOING TO BUY HOUSES IN THE VERY NEAR FUTURE BUT NEVER FROM YOU, AFTER SELLING MAJORITY OF THE HOUSE THE SCREWED ALL OF THE SHEA OWNERS BY LOWERING THE PRICE OF ONE THEIR MODELS BY $100,000 BECAUSE OF THEIR SERVICE

-Feel free to contact me if you want to make it right

Product or Service Mentioned: Shea Homes House Construction.

Reason of review: Bad quality.

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